In late Nov 2008 I contacted tmobile and ordered the Samsung Behold. Because I have been a customer for over 10 years they gave me a really sweet deal. The rep rambled through a bunch of features and I got the jist of it. The phone arrived a few days later and it was GREAT. I noticed that I was able to access my email and I cl tmobile to ask about this feature. The rep advised that I could see the headers for my emails but would be charged "a text" message if I selected the message to read. Super.

2 weeks ago, on my way out of town I attempted to check my email and the phone kept advising that there was a communication error and to try again later. After 1 1/2 weeks of this, I contacted Tmobile to advise of the problem. First I advised the on line chat...connection lost, so I called them. The op advised me that they upgraded their system and I would no longer have that feature. But I could add the data plan for 24.99 and have that feature??? I said, " No..." Then I was escalated to the next person in the food chain. I tried to explain that I have been utilizing this feature over the last 5 months, and that I had even cl them to confirm that I was entitled to it. They advised me that that op was wrong. And that they could give me a discount on the data plan. "WHAT???"

I was escalated to a supervisor, Christina, who was very polite when she basically said "too bad so sad for you." They did offer to let me out of my contract if I sent back my phone. After researching how much it would cost to: send phone back, buy new phone, pay connection fees and so on, I opted to stay with tmobile. I cannot believe that as a loyal customer they would pull a fast one on me, and then just say, "Oh we're sorry, but TOO BAD."

Anyone else who had this feature active on the Samsung Behold should check their phone and complain to Tmobile.

In December 2007 I called TMobile as my husbands Samsung that was about 3-4 years old was not working well. No surprise there. I called to order a new phone and was talked into purchasing the useless SideKick Slide. When I purchased these phones (talked me into one for myself) there was NO mentioned that I had just entered into a 2 year contract! They also didn't mention that in order to make the phone even marginally useful we would have to sign up for an internet plan. We had been month to month with TMobile for years and I did not want to enter into a contract that costs a small fortune to get out of.

Within 6 months the track ball on my husbands phone stopped working apparently a common problem, they did give me a return code to get a refurbished phone. I had just paid a lot for a new one, but hubby decided to just stick his sim card into the old phone and deal with it. Yes we hate the slides that much!!

It was when I called to have his phone replaced that they sprung on me that I was the proud owner of a two year contract. I was livid.

Fast forward to September of 2008. My friend who is on my contract, yea I know BIG mistake, got a new boyfriend and went over our 1000 minutes. No problem she will pay it. I could not find the per minute charge anywhere so I called customer service. Another big mistake apparently.

The CS rep, Anna, had a plan that would save my friend $8!! For one month only increase our minutes to 1500 family plan. I was ADAMANT about not getting stuck with a contract on her line or my kids and explained my ANGER over the SideKick mess. I told her it was bad enough that I was stuck with these junky until 12/9 and DID NOT want to be stuck with a contract on the other 2 lines. I was assured that would not happen.

I'm sure by now you have figured out the rest of the story. I called on 12/31/08 to discontinue service on these 2 lines and was told I verbally agreed to a one year extension on 9/3/08. I do not know how an employee in good conscience after hearing how angry a customer was about being screwed into a 2 year contract could document that I agreed to a one year extension.

I talked to several other people that day including Kim in Customer Relations (what a joke!) and her supervisor Alex who were less than helpful. I asked her if it made ANY sense that a customer who had expressed such ANGER over being suckered into a 2 year contract would say... 'yea sign me up for another year on a service that is marginal at its best'. Her response was Anna documented that you agreed so we have to TRUST her.
Of course they will trust the person who is trying to get a few extra bucks by extending a contract. I would have just paid the overage and went on with my month to month contract. I've been screwed by TMobile once again and didn't even get a kiss.

You would think that after about 6-8 years with them waiting for the promised 'better coverage areas' that they would not treat you like this.

I decreased my plan to 700 minutes, dropped caller tunes, unlimited text etc.. I had them block the text message so it can't be used at 20-25 cents a minute. I have emailed them, as per instruction of Alex, because all they want to do is 'make me happy'. You've got to be kidding. In my experience when emailing TMobile you get the automated response and then in about 1 in 5 emails you may get a response that does EVERYTHING but answer you complaint or concerns.

Thank heavens I have been able to warn off at least 5 people about TMobile and apologize to the ones I encouraged to sign up during my first year with them. Here's hoping I'm forgiven.

I TO JUST GOT OFF THE PHONE WITH T-MOBILE. LAST MONTH I PUT A PHONE ON STANDBY OK I UNDERSTAND I GET CHARGED A FEE, FINE... BUT THEY JUST CHARGED ME THAT WHOLE MONTH FOR IT BEING ON STANDBY 40.00 NOT INCLUDING TAXES AND THEN NEXT MONTH CHARGE ME AGAIN, WTF!!! WHAT IS THE PURPOSE OF PUTTING A PHONE ON STANDBY IF YOUR STILL BEING CHARGED FOR THE MONTH $80.00 PLUS TAXES GONE FROM MY ACCOUNT. I ALSO WANT TO KNOW WHAT IS THE PURPOSE OF A FLEX PLAN? YOU PAY MONTH BY MONTH. THEN TO COME TO FIND OUT NOW I WILL BE CHARGED $200.00 FOR EACH PHONE. THATS A CONTRACT NOT A FLEX PLAN!!!YOU LOST ME AS A CUSTOMER AND I WILL TELL MY FRIENDS TO DROP U LIKE A BAD HABIT.. YOU GUYS ARE RIP OFFS!!! THERE ARE SO MANY COMPANYS OUT THERE THAT ARE GIVING DEALS YET YOU GUYS ARE SUCKING OUT YOUR CUSTOMERS OF THERE MONEY... HORRIBLE NEVER AGAIN..

EVER SINCE I SWITCHED CELL PHONE COMPANIES FROM VERIZON TO TMOBILE, I HAVE HAD NOTING BUT PROBLEMS. THE PHONE THAT I PURCHASED LESS THAN ONE YEAR AGO (THE DASH), HAS BEEN A PROBLEM FROM DAY ONE. WE HAVE CALLED THEM SEVERAL TIMES. FIRST THEY TRIED TO REPROGRAM THE PHONE WHICH DID NOT HELP, THAN THEY SENT US A NEW BATTERY, STILL DID NOT WORK, THAN A NEW PHONE, STILL DID NOT WORK CORRECTLY.. SO NOW OON 3-12-09, THEY STATED THAT THEY WOULD SEND US A NEW PHONE (A SIDEKICK) TO THIS DAY WE HAVE NOT RECEIVED IT. EVERYTIME YOU CALL THEY SAY THAT IT IS PENDING... THEY HAVE NO ANSWERES... TODAY IS 3-24-09, AND STILL THE SAME, PENDING... I WISH I WOULD NEVER HAVE SWITCHED TO TMOBILE... HELP

I am a disabled person who has gotten sicker in the past few months and needs to cut back on my cellular phone services in order to pay for my medications. Because T- Mobile will not allow me to change my family plan to a normal basic plan without paying penalties, I cannot afford to buy my diabetic medication each month, because I have to pay them or get even more fines. It is not as if I want to leave their company, I just want to get rid of a line. Could anyone direct me to someone who can help me, I really think that T-Mobile will live without my $200 fee for changing plans.

Karla Guarino
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