The TNT customer service department only knows conflict avoidance and shirks their responsibility to lower line staff--particularly schedulers. TNT is fast becoming a very disreputable company that cannot follow-through on their customer commitments because they are totally dependent and at the mercy of the installers with whom they subcontract. These subcontractors are unwilling to work in cold weather and typically have convenient breakdowns. If TNT thinks that this system will not hurt their business in the long run, and perhaps even in the near term, then they are kidding themselves. Hire experienced drivers to deliver to all climates, and employ regional installers who are not afraid of the elements!!! I am on my third cancellation, and have been given the breakdown excuse and inclement weather for travel, though no roads were closed and commerce seemed to be moving fine. Further, friends/neighbors/family all cannot believe the poor service of TNT. Word-of-mouth is really picking up to not buy from TNT, which will in turn cause sellers to find other companies that will not damage their images in their sales areas. Also, I think this company is ripe for a governmental review save just Better Business Bureau complaints. Consumers deserve the best service delivery and customer support--both of which are severely lacking at this company. An investigation is needed into fraudulent advertising and the so called no refund policy as mentioned in other complaints.