Received custom shoes from tnt dance designs for my wedding. Not only did the shoes have a heel that was coming away from the sole, but there were scratches and glue marks all over the shoes!!! When I called to get the shoes replaced, they couldn't guarantee they would be ready in time for my wedding-- and they didn't care! To add to my frustration, the owner said I was too picky about the quality of my shoes, and there was nothing he could do about it. I spent the extra money to get a custom product, and because they have a no refund policy they can customize a crappy product and then laugh at you later.