Todo Es Custom Slipcovers

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Category: Home & Garden

Contact Information
4781 Memorial Dr., Ste 1013, Houston, Texas, United States

Phone number: 949- 581-0120
todoes.com

Todo Es Custom Slipcovers Reviews

Karina789 March 5, 2010

Have not received slipcovers in four months

I ordered my slipcovers from this company on November of 2009, thinking that I would get them by mid December or, at the very latest, before the New Year. When the holidays came and went, I contacted the store. That's when I found out that they were in the process of moving the business out of the country. Not even out of state but, out of the country, to be more "competitive" and "offer better prices to their customers." At least that's what the e-mail that I received said. They never returned my phone call. Mind you that I think they knew of their impending move and potential delay and did not inform me at the time of order and, I'm assuming that they did not inform other customers either. On that e-mail that I received at the beginning of the year, I was informed that due to their relocation and backlog of orders, I was going to received my slipcovers in mid-February. It is now March 8, 2010 and I have not received them. All my attempts at contacting the company have been futile. When I send them e-mails all I get is a computer generated response, saying that customer service will contact me in a few days. Weeks passed and they never do. I hava also left messages and, nothing. At this point, I have resigned myself to not receive my slipcovers or my money back. If you don't want to go through the same thing, DON'T DO BUSINESS WITH THIS COMPANY. You will regret it. I certainly have.

Liz Barrett November 2, 2009

Customer Service Won't Return Calls

I purchased custom slipcovers from Todo Es online in June 2009 and they were absolutely beautiful. The people in customer service were friendly and very helpful every step of the way.

The slipcovers were custom-sewn and shipped to me on August 20. There was a slight problem with the fit on some of the items, so I called customer service and was advised to return them for adjustment. That was in September. The person who helped me was very friendly. She did tell me, however, that the company was in the process of moving to another location and that I should wait a few weeks, until mid-October, or my shipment could get "lost in the shuffle."

I boxed the slipcovers for return, exactly as the customer service person told me to, and waited until October.

It is now November 1. I have been calling and sending e-mails to the company regularly for two weeks but no one answers or responds. I leave a message every time. I have sent numerous e-mails. These all receive an automatic response saying:

"Thank you for your inquiry.
Our customer service staff is available to respond to your questions Monday - Friday, from 9 AM - 5 PM Central time. They will get back to you as quickly as possible.
Todo es Custom Decor"

No one does.

I spent more than $400 on these slipcovers. The workmanship is beautiful. I had no complaints whatsoever until now.

I do not want to have to get involved with costly legal action just to get my slipcovers adjusted as promised.

I want Todo Es to (1) call me and give me instructions on returning the slipcovers to them via Federal Express at their expense, (2) adjust the slipcovers as promised, and (3) return them to me via Federal Express at their expense.

And I want this to be made a priority, not to be put at the end of a long queue.