I had a TOM-TOM 720 GPS in fact this is the third device and the first two were also defective but I was able to return them to Sam's club. The reason the third was not was because they did not carry that make anymore. So following their RMA procedure I had with my own money ship the defective device to a place that they have repair them. I was givin the address via email and I had to but that in the box as well and have the RMA number on the box. After 3 days FEDEX called me and said that the address was incorrect which I in return said that is where tom-tom said was the correct address. The next thing I know the package was shipped to Smyrna Tn. and delivered. I called after a few days to TOM-Tom customer support and was told that they had not received it. I gave them the whole story and they informed me that because I personally shipped it I HAD TO call FEDEX they washed their hands of it. I called and worked with the FEDEX people who contacted them and I was told gave me the wrong address but they would pick it up and ship it to the one TOM-TOM said was the correct place. So after weeks I called FEDEX and was told that no in fact they spoke to the company that does the reapir and in fact the Tn. place is correct so they were not going to ship it to Ft. Worth. However they were willing to talk to TOM-TOM to correct this problem. I called TOM-TOM as was told that no they were not going to talk to FEDEX, no they would not send me a replacement because I shipped it out (which is their policy) they were not responseable and when I raised me voice was told buy the supervisior she would end the call. I feel that the RMA process is faulty and that at no time did they want to help me as the customer. You would think that since this was the thrid defective device they would want to correct this but no not at all. When I asked for someone over the supervisior I was given the address and told they have no ther phone numbers.