My husband signed onto Tomtom.com to purchase a European Map update for his Tom Tom XL and now we have a big fat X on our TomTom screen. The Tom Tom customer service rep had him erase the Tom Tom to get the European map to download on the XL. The download still did not work. Tried to reset the Tom Tom to original settings, but guess what that didn't work. Customer service rep and Supervisor said there was nothing they could do we were out of luck. Hello. The unit worked perfectly until we made a purchase to upgrade unit from the Tom Tom website. We don't want a new unit just the original settings back. We are willing to pay shipping and handling to send it back to Tom Tom to fix. NO GO. I will NEVER purchase another Tom Tom product again. I have filed a complaint with the Better Business Bureau and advise anyone else with Tom Tom issue do the same.

WHAT PART OF RUBBISH DO YOU NOT UNDERSTAND? I HAVE TWO TOMTOMS. THEY ARE ABSOLUTE GARBAGE. THE WARRANTIES MEAN NOTHING, THE CUSTOMER SERVICE IS RUN BY BASIL FAULTY AND THE PRODUCT IS EXPENSIVE.

BE VERY CAREFUL NOT TO BUY MAPS ONLINE. THEY DISAPPEAR AND NO-ONE WILL RE-INSTATE THEM.

FOR HEAVENS SAKE...SAY THIS TO YOURSELF..."TOMTOM CRAPCRAP TOMTOM CRAPCRAP".

I .purchased two Tom Tom Units- one for my son (a student) and one for myself. My son's unit fell from the windshield on his first long distance trip, three days after intitial purchase, when the suction cup released. It appeared to be the result of changing from sunlight to shade. The fall broke the screen rendering the unit, a Tom Tom One XL, inoperable. Tom Tom replaced the unit but the rplacement unit had only a six month warranty. The replacement unit died completely last week. Tom Tom refuses to replace the unit because it is now out of warranty by two months. This refusal comes despite the fact that the unit was used for only two out- of- town trips and less than twenty times around town. My son has only a two mile commute to college from his apartment, obviating the need for a GPS unit for other than occasional longer trips. So the unit has less than 30 hours of use and it is dead. My unit is a GO 730 and is working well except for a few things. It has dropped off of the windshield at least five times, despite the fact that I clean the windshield with alcohol before attaching the suction cup base and the fact that I always test the secureness before attaching the unit. It appears to occur when I go from sun to shade. For example, I am driving in sun for an hour or so and it remains secure; then I park in the shade to run in to get a coke at a gas station and when I return the unit has fallen. I now loop the cord around my rearview mirror to dampen any fall during drives and take it off whenever I leave the car even for a minute. The other problem is that with a high percentage of the automatic updates I receive from Tom Tom Home- supposedly a benefit- I get a malfunctioning machine that requires calls and time to deal with Tom Tom Support to restore it to correct functioning- a frustrating nuisance. I will not buy another Tom Tom unit given the experience with my son's unit. Any company that has a no exception policy for warranties, regardless of the extenuating circumstances, will not gain my loyalty. General Motors, many years ago, refused to remount the door on my 1989 Oldsmobile Cutlass for free when the hinges snapped down the center and left the driver's door lying in the grass. Despite admitting that it was an obvious manufacturing defect, GM said it was 500 miles past warranty and refused to even consider an exception. On that day I paid$250 for the repair and told the dealer I would never purchase another GM product. I have been true to my word and now GM has seen the folly of producing products requiring highrepair rates. Maybe Tom Tom will recognize the folly of its ways, but perhaps it is just too busy earning money in the short term to care about customer loyalty.