my iphone cracked when i put it in the tom tom carphone kit and i had to buy another phone. the apple salesman didn't seem so shocked- instructed me to call tomtom who took all of my information and said they can do NOTHING. betsy and her supervisor carl together made that decision. betsy felt that i was not entitled to know her full name, maybe the better business bureau just knows her as betsy from tomtom.
tomtom was unhelpful and patronizing in the process.