I purchased a TomTom One 3rd Edition several years ago at Office Depot and during a very rushed time in life I became frustrated with it after I could not load my home address without the unit rebooting every time I would select my street, even though it was listed in the lookups. After wasting more time than I had on this, I put it in its box and took it out last week. I ran it through the website updates and attempted to load my home address again to no avail. I called TomTom and was put on hold while the CSR attempted to load my address in different versions of their map releases, finally finding one (the latest release) that would accept my location. When I asked what could be done for my unit he said I would have to buy the new map, even though the unit never worked at my address from day one and if I had bought their last three updates before the latest one it still would not have worked. His excuse was that if he upgraded mine he would have to upgrade every unit in existence that might attempt to navigate to my street. I contended that the product should be supported if I lived on my street or if anyone were to bring up that they could not navigate to my street, but since there are 8 residences there I'm sure it would not break their bank to provide that support. I was refused.
My aunt is looking for a navigation device and is leaning toward TomTom. I will relay this incident and steer her clear if at all possible. TomTom has a good website and polite CSRs but their policies stink.