TomTom
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Category: Electronics
Contact Information
Mississippi, United States
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TomTom Reviews
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rednecklimey
July 5, 2011
refused to refund on a GPS that didn't work
I have a TomTom VIA 1435 that doesn't work and TomTom refuses to refund my money. I bought the unit from BestBuy. The unit did not have several new roads in Texas and also told me I was traveling West when I was travelling East. When I tried to update online the TomTom tech people determined my unit was bad and they sent me a replacement. (I had to pay to ship the original back to them). The replacement has the same problem and it turns out to be the updating site is down and they admitted it had been down for two weeks (that would also mean my first unit is probably OK). By this time I didn't want the darn thing but TomTom refused to refund my money...AND...BetBuy can't do it either because the replacement unit didn't come from their stock and the bar code won't work for them. So, I'm stuck with a $200+ device that I can't use. Do you think I'll say nice things about TomTom?
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TexasMike1
April 28, 2011
False Advertising on Features - Not supported
I purchased a Tom-tom Via 1535 TM GPS from Best Buy for $249 plus sales taxes. I love the GPS, so when I finally getting around to attaching it with the computer to take advantage of the Lifetime Maps offer which was part of the purchase price, I am unable to. I download the version of Mac software and I have no option available to input my maps code to download the latest maps. I also can't download the latest traffic camera database, nor can I back up the data on the unit. All I was able to do was load a POI file, but can't manipulate the results via the computer, I have to do it on the GPS. I'm also not able to buy the voice packs, because you have to load them through the software, which doesn't offer that functionality.
I purchased this model because of the features which was advertised, particularly the customized maps function, as well as the lifetime traffic and maps.
I called TomTom and their CSR didn't have any information, nor did he offer to ensure it's escalated beyond opening and closing the ticket. I contacted them by email, and also didn't get any answers.
AVOID TOMTOM and definitely the VIA series GPS units.
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DocRocko
March 27, 2011
Poor Customer Service
My first experience with Tom Tom UK was chaotic. After the SIM card malfunctioned in my 950 Live TomTom, I contacted TomTom on their customer support website. It literally took a month, after being shifted from person to person, to have my TomTom repaired at the factory in the Netherlands. They did not reimburse me for any down time for their rather expensive 'live subscription' for the period my TomTom was out of service.
Once I received my TomTom back from the factory, I purchased a US map, but later learned that my TomTom did not have enough memory in the memory card to upload the US map. I then purchased a memory card (60 Euros). The Tom Tom website was NOT clear as to which memory card to purchase for my model. A memory card arrived but it was not the correct memory card and I contacted TomTom for an exchange. The memory card arrived when I was out of country on holiday. When I contacted TomTom for a memory card exchange, they stated that they would not exchange my memory card since ten days had expired since I had received the first memory card ! TomTom's inflexibility and poor customer service is probably the worst of any product I've experienced! Never again will I purchase a TomTom product.
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Boyko
January 20, 2011
TomTom camera updates - what rubbish
TomTom regularly advertise that they have 2 weekly updates of their Safety Camera positions. The N1 high-way between Pretoria and Johannesburg is possibly the busiest road in the RSA. The fixed safety camera's were removed from most locations about 2 years ago due to the construction of the road - doubling of width from 4 lanes to 8 lanes. I have been updating the removal of the camera's regularly. They still have not updated the database. When I complained I got a auto-reply from the UK !! to say that they will confirm the removals when the send a TomTom team to confirm -from the UK !!!. I believe that they are misleading the consumer.
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Gutteridge
December 21, 2010
order P13179972
The wrong incar charger for Tomtom one xl, which I have paid for, has been delivered today ; it has the wrong connection to the satnav.How can I obtain the right one, please ? My order number was P13179972 and delivery number 7544960 .My email address is [email protected]. I urgently need the right charger, and have only recently also paid for maps update, which was completed successfully.Regards. |
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plasticdpi
August 30, 2010
Poor quality and no after warranty support
Another unhappy TomTom customer. I bought the GO920 and enjoyed it for a year and a half (with some quirks). 6 months after the warranty expired it locked up. After working with customer service and updating and re-formatting the unit would still not work. They admitted that it was a software glitch and not caused by anything I did. At that point they said there was nothing they could do. I asked if they could repair for a charge and was told "nope" so they expect you to throw away a $400 unit and buy another. To add further insult, I wrote the president to question why they couldn't repair out of warranty units like most other companies do and after 4 months I still have not received the courtesy of a reply. You can bet I will never buy another TomTom product.
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Victor Hutt
July 7, 2010
illegal instructions
I bought a tomtom sat.nav for use in Central Europe. So far it has given audio instructions to:-
1. At a cross roads I wanted to carry straight on, instead I was told to turn right, do a U turn and thenturn right again. For no reason
2 .3 times it has instructed me to do a U turn at traffic lights. This is strictly illegal in this part of the world.
When I complain to tomtom all they say is ignore the instruction and find my own way around the problem
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Ndmore
June 29, 2010
Terrible customer service and product help
I will NEVER buy a TomTom product again. The mount that is produced with their products is terrible quality and causes the GPS to fall randomly. For me, the last time it fell produced a cracked screen and an inoperable touch screen. Thanks a lot Tom Tom. I just spent an hour on the phone with their customer service- which was completely unprofessional. They offered to replace the mount, but not the GPS. It makes no sense to me that the mount THEY produced caused my unit to fall and crack, and now they won't replace it. Save your money and don't buy a TomTom- go with another brand.
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frank sheldon
December 18, 2009
address at wrong house
adress at my house comes up on my gps down the street about four houses
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Jalepino
November 27, 2009
Consumer beware
I purchased a tomtom go 920T about a year ago at about $400 and the battery fails in the unit. I am told by their customer service rep. take the unit to Radio Shack and ry to find a replacement battery. I took the unit to radio shack its a Solded in battery that non replaceable. I called tomtom back and the next representative offered me $ $75 dollars for my TomTom 920T and said thats all they could do since they dont service what they sell unlees its under warranty. so once your warranty expires the tomtom is Basically Trash or Junk because there is'nt any one who will service it not even the people who sells it. Thats my last tomtom and the last time i'll ever do buisness with them again or any one with their affiliation. So Consumer Beware!!
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