I received a TomTom for christmas from my parents, which came with 12 months free breakdown cover. I logged on to the website to set the roadside cover up on the 8/01/09 and I was meant to receive an email within 24 hours to confirm all the details. It said in the smallprint on the website that if the email was not in my inbox by the following day then it may be in my SPAM filter. I checked both of these the following day and hadn't received any confirmation. On the website there was no email address or contact number for me to get hold of anyone.

A week after setting up my breakdown cover I had a car accident. When the police arrived they told me that I needed to contact my breakdown cover, so that my car could be towed away, however, as I had not heard from TomTom or Mondial (who the cover was with) regarding my cover, the police told me that they would have to use the company they have for incidents like this. My car was towed 15miles away from my home and I was charged £300 for my car to be taken there.

My mum tried to contact TomTom and Mondial to see where she stood on being re-embursed. Eventually, my mum managed to get hold of Mondial. When she explained the situation to one of the advisors, he said that he couldn't think of a reason why we would not be able to claim the money back from TomTom as they are aware that they cannot send emails to hotmail accounts. We were given a number for TomTom customer service, who were USELESS! They kept refering me to a website to log my complaint. On doing this we received an email saying that we should have made a note of the smallprint on the screen when we registered the breakdown cover. The information in the smallprint said that we were to contact TomTom or Mondial if we had not received confirmation by the following day.

The information in the smallprint was so dense that we were unable to recall the details they gave us and we could not get to this page again once we had registered the TomTom.

We still stand today in the same position as we did when I had my crash, we still have not received any registration documents regarding the breakdown cover and we are £300 short of cash that we desperately need!

Received a refurbished unit as a gift which would not hold a GPS signal, returned it and bought a new better model TomTom. When I went online to register my new unit, it wiped out my unit. After many, many, many hours on the phone to TomTom support kids, my unit still would not work. I WAS TOLD THAT ONE CAN'T REGISTAR TWO UNITS USING THE SAME EMAIL ADDRESS, that's what killed my new unit. So, you have to have a seperate email address for each TomTom you own! The software is flawed! The tech support have no clue! I sent back the unit at MY expense. They returned a different unit (hopefully not a refurbished one) with NO car charger, computer connection, or booklets...nothing! I've always had Garmins, and sorry I ever bought this unit. DON'T EVER BUY A TOMTOM!

The tomtom ONE I bought for work was useful... for the first month or so. It kept losing connection and would not be able to find a satellite signal for hours or even days. It would put my car in fields, rivers, anywhere apart from the road, and as such it was unable to navigate at all. I was on my way to take it back, but was leaving from an office in an unfamiliar area to a branch of dixons (the store name) I had never been to. I used the tomtom to get there but a mile away it started telling me i was driving through the building adjacent to the street and then lost connection altogether, so I threw it out the window as hard as I could.

Now back to my old AA road atlas and could not be happier! The loss of a refund was worth the satisfaction of obliterating the little abomination.

I have an old HP Handheld with a Bluetooth GPS and TomTom. I bought this as a bundle, everything official licence. Now, after three years. I'd like to sell this second hand on Ebay. Ebay has deleted the entry saying that according to TomTom I am not allowed to sell this.

So, beware. If you want to sell your navigation system second hand later DO NOT BUY TomTom!

TomTom is wrong on there address's here in Caseville, MI. and they admit it when you call them saying they had other complaints about it. When you ask if they will give make it right they tell you to buy the new maps which they will not guarantee are right and will not refund your money if there are not right. Map share is a joke!!! If you tell them that the map is wrong it never shows up as being corrected and talking to these folks on the phone trying to get this right is a waste of time! Next time were going to go garmen. Time to sell this junk on E-Bay...