This ongoing problem goes back to when I first placed my order on 10/6/2008 and they charged my credit card $272 immediately. Then a week later no product so I called. Candace who was very nice stating they needed something on letterhead because of the size of my order and someone was supposed to contact me but never did. This was faxed within 5 minutes. (come to find out from the supervisor Tony that since I had ordered numerous times before this was truly not even required). A few days later nothing so I called again. Spoke to Kory who stated they were waiting on the fax. I told him it was sent and was assured the order would be sent. He put me on hold, came back and assured me it would be sent the next morning. Few days later nothing so I called again as well as sent an email which received no response(see the pattern with an average wait time of 15 minutes). Crystal was totallly rude and all she wanted to do was cancel the order and get off the phone. I requested a supervisor who apologized and Tony stated the order would arrive Monday 10/20, 2 day shipping on him. GREAT!! It did not arrive Monday but did arrive Tuesday. Kory has been the only person to actually call me back as promised and let me know where the package was. To add more injury to this, the order had a defective drum and cartridge (2nd time)and for all the hassels I had gone through, I wanted Tony to call me back and in 2 days left multiple messages with no call back(average wait time 15 minutes). I had to keep calling him. Well, nothing he could do until I sent the drum back first even after all the hassels I have had with longer than normal waits, rude service from one gal, and all the calls I had to make for my product that they had charged me for before it was shipped, I had to go out and buy a drum locally. This was poorly handled from a customer view. I did not expect anyone to contact me on this for I feel it just doesn't matter since my card was already charged and ClickInks got their money. Regretfully a former customer