These guys are rude, incompetent and extremely secretive about the names of managers and supervisors. I wonder why. The gory details involve me placing an order several times and getting a constant stream of emails about why they couldn't verify the order, despite or continued confirmation of credit card details, phone numbers, etc. The agents like Will and Brian are rude. They don't listen, the interrupt and are generally not interested in helping the customers. Clearly, business must be so good for Top Choice Digital that they could not be bothered to help me spend $1000 . Lucky Top Choice. In this times of economic crisis, they don't seem to want to earn the respect and confidence of customers. By the way, they would also not reveal the name of the owner of the company. First there were two, then three, then too many to name, then just one, Steven Davis. Apparently he can not be reached and is too busy to be concerned with customers. Good strategy. DO NOT TRUST THIS COMPANY. They may show lower prices but you get exactly what you pay for. In my case, I got nothing but a headache and a good laugh at this schlock house.

AVOID!!! Total rip off, Horrible customer service, they try to scam you into buying things that will not even work with your purchase. I bought a camera from them and they sent me a dead camera. The made me pay to ship it back and charged a restocking fee. I waited nearly an hour waiting on the phone for them to answer. Please consider paying a little extra and get peace of mind I would have gladly paid much more for better service. AGAIN AVOID at all costs

I am very disappointed in this company. I ordered a digital camera 8 days before Christmas,
and after communication issues between the billing & shipping departments (which took about 3 days), I'm still awaiting my shipment three days AFTER Christmas. I paid an extra shipping fee to "guarantee" a three-day delivery (after the three-day company flail), which was a complete waste of money. Unless the company offers some form of compensation, I strongly do not recommend this company for online purchases.

Unbelievable. Placed an order Dec 1. Then 5 days later, the item had still not shipped! and I got an email saying they need to 'verify' my order. I read online (after I placed my order) that they do this to every order so that they may try one of several ways to get more money... wouldn't let them upsell me, so he just let me get off the phone (he was capital R rude by the way).

Another 5 days later and someone, now from billing, wanted me to confirm my phone number. I was irate as it had been 10 days, and they still hadn't shipped it and all they keep doing to stall is confirming phone numbers, clearly as a stall tactic. She said, don't worry, it will absolutely be there by christmas. (a bald lie, as she has no idea), and that they would ship it today and I'll get a tracking number in the email today (a bald lie as none of those things happened).

In fact, another 5 days have gone by (15 in total) and without waiting for yet another email, I called them to ask what's going on? And he said, the order hasn't shipped yet. (ouch... i imagined saying, "sorry honey, i have no xmas present for you this year"). but he was nicer than the other two people i talked to and offered not to charge me a cancellation fee.

He told me it was oversold, and they don't have any. He checked with their supplier and said he didn't know when they would get any in, but still promised I'd have it before christmas. When I asked how he could promise it when he doesn't know when or if they'll get them in? He offered to cancel it at no fee.

This guy was nicer than the other two. I really appreciated that. He also offered to send me a color I didn't want at no additional charge. That was nice, and I appreciated him waiving the extra charge for the color I didn't want, but instead I opted for the disappointed-customer having to cancel.

One last thing is when I told him the woman at billing told me it would ship last week he laughed and said, "yeah, like they're competent in billing"... That was not a good thing to hear from the customer service. That they're own billing staff is incompetent. These were their words, not mine. But I'm inclined to agree.

Bottom line: I'll be checking my amex receipts very closely. And writing as many reviews as I can to save the innocent people out there from these chaps.

I ordered a computer on 12/11 on the topchoicedigital.com website and still had not received a confirmation, so I called today (12/14). What a mistake. Clark the alleged supervisor was obnoxious and would not look to see if my order had been received or was processing. I made the mistake of not writing down the transaction number on the confirmation page, and he told me that it was not his fault that I didn't know how to use my computer. He was insulting and would not allow me to speak with anyone besides him. I told him that I was cancelling any order (duh! what an ass). And then I found this site. I am so grateful. I have now called my credit card company and let them know the situation. I don't want to cancel a credit card in this credit crisis, so if you have the same situation, your credit card company can stop the transaction before it occurs.