This company is responsible for the worst customer service I have ever experience in my entire life.

My house was supposed to be steamcleaned last weekend between the old tenants moving out on Friday and my housemate and I moving in on Monday. We arrived to find that one bedroom's hoovering filled up half a tank of a bagless hoover. We got in touch with the landlord and said the previous tenants had not sorted it out, if that's what was promised. Turned out she was invoiced 200 quid by this terrible company.

When the cleaners finally arrived today, 45 minutes late to fulfill their warranty obligations to do the job again, a very mouthy woman with a poor grasp of English came in and insisted that she had done a proper job the week before. I showed her the contents of the hoover for just one bedroom, and she started shouting, "NO! NO! NO!" and got on her knees and started running her hands across the carpet going, "NO DUST! NO DUST!"

We informed her again why she was here today, and it was agreed with head office that we were not satisfied and that the job would be done again. She retorted, "no, we will only clean the stains." She then blatantly started saying derogatory things about us to her colleague in her language, who then started pouring liquid cleaner onto a few stains (ah, yes, the stains they properly cleaned the week before, right?), and making matters worse but rubbing it in with a soiled brush.

We told them to stop and to use the carpet steamer as promised. They threw a strop and on their way down the stairs to the car outside, they shouted, "FINE! We will do it, but we cleaned this last week and you know it!" I don't know what my new neighbours think of us, but shouting out your front door at these numpties is not the best way to introduce yourself to the locals. I told them to leave and that I will not be spoken to like that in my own home. They got arsey and started slamming the doors of their car before eventually driving off.

I discourage anyone from dealing with these cretins.