topbuy.com.au

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Category: Electronics

Contact Information
New South Wales, Australia

topbuy.com.au Reviews

Jeffery199 March 25, 2011

No Customer Service

Customer be wary of buying from this site.
I purchased a Mobile phone from this company a week ago in this knowledge that it will be received within 2-4 days.
I try to log into my account to query the status of the delivery. Low and behold my account and password don't work. Strange since it worked fine the previous day. I send an 'update password' request but nothing gets sent to my email account. Now I start to worry.
I then try to contact the company, but ofcourse you need to log in to send them a message. There are no phone numbers, or other means of communicating with the compnay which don't require a log in.
In Summary. Stay away from them. There are too many other businesses which offer decent customer service. You don't need to put up with this.

Mittlebud December 17, 2010

Product not received.

I have made a purchase for a camera lens which costed me $750 AUD. To be fair, I have made the purchase on 11/12/10. However, it states on the website that I will receive the product within 2-7 working days. I am getting very anxious recently reading reviews of the company being a fraud. I have not receive my item and to this day no update to the status of my item. I have tried contacting them on the number displayed on the website: 02 8568 5270, however it never gets through. No dialling tone. Constantly says :user busy". I also sent an email to customer service and have not receive a reply since then although it has been stated that replies will take a maximum of 24 hours. I am worried. How do I get a refund if I do not receive my item? It has been charged on my credit card through Pay-Pal.

Regards,
Melanie