Unbelievable. Placed an order Dec 1. Then 5 days later, the item had still not shipped! and I got an email saying they need to 'verify' my order. I read online (after I placed my order) that they do this to every order so that they may try one of several ways to get more money... wouldn't let them upsell me, so he just let me get off the phone (he was capital R rude by the way).

Another 5 days later and someone, now from billing, wanted me to confirm my phone number. I was irate as it had been 10 days, and they still hadn't shipped it and all they keep doing to stall is confirming phone numbers, clearly as a stall tactic. She said, don't worry, it will absolutely be there by christmas. (a bald lie, as she has no idea), and that they would ship it today and I'll get a tracking number in the email today (a bald lie as none of those things happened).

In fact, another 5 days have gone by (15 in total) and without waiting for yet another email, I called them to ask what's going on? And he said, the order hasn't shipped yet. (ouch... i imagined saying, "sorry honey, i have no xmas present for you this year"). but he was nicer than the other two people i talked to and offered not to charge me a cancellation fee.

He told me it was oversold, and they don't have any. He checked with their supplier and said he didn't know when they would get any in, but still promised I'd have it before christmas. When I asked how he could promise it when he doesn't know when or if they'll get them in? He offered to cancel it at no fee.

This guy was nicer than the other two. I really appreciated that. He also offered to send me a color I didn't want at no additional charge. That was nice, and I appreciated him waiving the extra charge for the color I didn't want, but instead I opted for the disappointed-customer having to cancel.

One last thing is when I told him the woman at billing told me it would ship last week he laughed and said, "yeah, like they're competent in billing"... That was not a good thing to hear from the customer service. That they're own billing staff is incompetent. These were their words, not mine. But I'm inclined to agree.

Bottom line: I'll be checking my amex receipts very closely. And writing as many reviews as I can to save the innocent people out there from these chaps.