I have also had problems with this site. You know it's a bad sign when they send you an email order confirmation before you have even paid any money. Still I went ahead and placed an order on a Friday night as I had run out of credit believing that it was an instant top up but I was still waiting on Sunday night ! I then emailed them requesting a refund but they just ignored me . It wasn't until I opened a payPal dispute 5 days later that I got a refund ! Disgraceful.