I was on a wild goose chase for a pair of wedges in my size. I was given a list of stores that could possibly have the wedges in my area, but the company did not offer to search the individual stores for me because "online and stores are separate". OK, so I started calling Tory Burch stores in the NYC area. Each clerk was more dismissive than the next, mind you, in a bad economy. Finally, I got through to someone who said she would research the issue for me and, guess what, never called me back! Well, that store lost my business. Finally, I was able to locate them at another store and I had to return the ones I had purchased online. Several weeks passed, and my card was never credited. When I called to inquire, I was told that the shoes were flagged as being "worn" and that another QC person had to inspect them before crediting. I literally put them on once, walked across the room, and determined they didn't fit properly and would need to be returned. I eventually got the credit, but this was one of the worst customer service experiences ever! And from such a high-end, expensive company.