We purchased two Toshiba Tecra A11 laptops from Toshiba over the phone. When speaking with the sales representative she did not inform us that the preconfigured laptop did not come with Office Professional but only a 60 day trial version. She did not even offer it to be purchased. She also told us that they would be shipping out our laptops in the next two days becuase we had made the first shipment cutoff. It was important for us to recieve them on time due to buisness travel needs. Two months later we recieved the laptops and then to find out that it only has the trial version of Microsoft Office Professional instead of the full version like we believed that it did. We contacted and spoke with the Customer Service Manager named Kaloni whom all she could do was log our complaint and not help us. She said she was the top of the line in regards to speaking with anyone higher up. She said we could write corporate but Toshiba would not do anything to assist us and that we would need to contact Microsoft to purchase the software!!! We can purchase it from Toshiba but they apparently don't want people to purchase things from them as they don't inform you that you are able to!!! We will never puchase from Toshiba again and will warn everyone we know not to purchase from them as they will not recieve any support that is worthwhile!!