Bought a Toshiba Gaming laptop. It worked well but got very hot. Within a month it started shutting down from over heating and gray screened on start up unless restarted multiple times.

Tried to get Geek Squad to fix it under warranty. It took 20 days before they told me it passed all diagnostics and I should pay for a virus scan (I had reinstalled the laptop from factory settings before giving it to Best Buy).

Then I tried to get Toshiba Depot to repair it. It took hours on hod to reach them and they said they detected some spillage, so would not repair under warranty (but wanted $450 to repair an under warranty $950 laptop). I then took several more days (hours on hold) to get to a manager who said the same thing (he could not over ride the technicians who "have the final say".

The laptop was returned (thankfully at no cost) but was not only unrepaired, but was in pieces (plastic components were loose in the box and screws were missing). I lodged a batter business complaint and got a call back, only to here the same old story with a few new twists (that that spillage that I had no knowledge of might be a biohazard (spilled milk can be deadly I guess) and they could not continue the repair if it was detected or even complete the reassembly (They needed the $450 rubber gloves to do that).