In early October 2009 I bought a Toshiba laptop U500 ST5302 from this online store. Soon after receiving the laptop, I found that the laptop battery was draining at the rate of 15% per day (flat in less than one week) when the laptop is totally shut down. To the company's credit, their customer service provided me another battery to check out whether it was a defective battery - it was not, the same problem occurred. I had used other laptops (Fujitsu, Dell, HP) which never had this problem. I finally got them to authorize sending the laptop to the Toshiba Laptop Depot in early November. After a week, they determined that the system/motherboard is defective, and they placed an order for the part. Six weeks had passed and my repeated inquiries to the Depot and Toshiba Customer Relations yielded the same reply - still waiting for the part. I asked to speak or communicate with a manager who can make decisions as this kind of delay is totally unacceptable, <br />
but no response. How can Toshiba expect customers to be without use of a new laptop they bought even for one month! How long does it take to air ship a part from anywhere in the world? This is a totally frustrating first (and will be my last) experience with a Toshiba laptop. I filed a complaint with BBB and want to broadcast this poor Toshiba product and service as widely as possible. DO NOT BUY TOSHIBA LAPTOPS!!