I recieved a Toshiba Laptop from Best Buy for Christmas...not being a very computer literate person, I used it maybe 3-4 hours just cheking my emails...within 2 months, a computer that cost $1, 000.00 lasted just 60 days...Best buy did take it in to repair, returned it to me saying it's repaired...got home and it wasn't...back to Best buy...who, by the way has 14 day return policy...that tells you how much they stand by what they sell...Walmart has a much better return policy and I will never buy another thing from Best Buy...Back to the computer...then they tell me it will need to be mailed to California...they replaced the hard drive...can't believe it needed that... I have bought Dell laptops from pawn shops for $100.00 that lasted 5 years and I have passed them to my grandkids and are still working...this Toshiba should last 10 years or more without problems..I very disappointed and right now my laptop is still sitting at Best Buy...Toshiba can't seem to come up with a recovery disk...I have asked Best Buy for a new replacement...not a refund...they are still jacking me around. I may have to call in the bad boys for court. No more Toshiba, No more Best Buy! Hope it was worth my $10, 000.00 per year business they have now lost. I will warn everyone I meet.