Toshiba Tecra computer Serial. # 46031296H was returned under warranty to Toshiba Notebook Depot for repair. It was NOT repaired or tested before returning it to customer. The CD/DVD drive still does not functional nor can be found by computer and the screen now flickers. It is in worse condition than when sent to Toshiba for warranty repairs. The screen appears to have been damaged by negligence from the repair facility. See case number 100629-003599
I would like the computer to be repaired as contracted, or the $399.00 paid for the worthless extended warranty charges to be refunded for breach of contract. Your technical staff suggested going to the web site to search for solutions, and running computer diagnostic tests, with hours of valuable time wasted. and after being placed on hold because of "High call volume" I have lost faith in the Toshiba product warranty service. If Toshiba refuse to honor the terms of the warranty, then a refund should be issued as stated under Texas law.