I've had this computer for 1 1/2 years. During that time, the hard drive has been replaced 4 times, the motherboard was replaced twice, and the fan replaced once.

All I get is the big fat run-around! I've spent at least 30 hours on the phone with them over the past four months now. I've been renting a computer for those 4 months that led up to me buying another one ELSEWHERE!

And Toshiba is still giving me the BIG FAT RUN AROUND!!

I purchased the extended warranty. But you know what? Don't bother! Toshiba clearly does NOT want to fix the problem. They do not want to honor their warranty.

I've already contacted the Better Business Bureau four times and the Federal Trade Commission TWICE. I'm aware neither acts on behalf of an individual... BUT for all those who are having problems with Toshiba: let's bombard them BOTH with complaints! (The Better Business Bureau and the Federal Trade Commission). If there are enough complaints, maybe they'll at least get a BIG FAT FINE for it??

After owning a Toshiba satellite notebook for about 6 mos, I had to call tech support 'cause my dvd drive wasn't being read. While investigating that problem, the tech support noted that the computer was running "as slow as molasses" and recommended that I back up my files to disc and do a system recovery. I foolishly followed his advise and when I tried to reinstate my personal files, I couldn't figure out how to retrieve them from disc. So I called again, was told to do ANOTHER system recovery (I did) and was told to then call tech support back. I called back, told them I didn't know how to get my personal files back (I'm not very computer savvy) and was told that this was an issue they couldn't help me with. "But you guys told me to do the recovery and call back" I told "John" the tech. He couldn't help, he repeated. I requested a supervisor and was put in touch (after 10 minutes) with "Chris" who stood firm that Toshiba couldn't help me, even though I was acting on their instructiions. So, after speaking to "John, number one", "Jo Jo" ""John #2" and "Chris-the supervisor, I have gotten my DVD player back (I think) but lost all of my personal files. Way to go Toshiba. By the way, if you don't know it, the tech support center is located in the Philipines. Also, if you you have a complaint, guess where you file it... yeah, right there at tech support in the Philipines. No more Toshiba products for me, thank you.

I boughta top of the line toshiba laptop and from day 1 did not work. i also had a 2 year extended warranty. ciruit city said there was nothing wrong with unit and would notn fix it. then they went out of buisness you can see why the worst customer ser vice you can imagin. then toshiba would not d0 anything the worst part is i just retired from selling computers electronics and appliances for over twenty five years. a rude awakening

1.The first time I got the laptop it came broken. The battery fell right out and parts were sticking out on the bottom. Returned and bought a new one instead of waiting the MONTH it would take for them to verify my return and start processing a replacement order.

2.They didn't return the insurance policy or transfer it over to the new computer per my request. I asked at least 3 representatives about it when I began to suspect it hadn't been done and was lied to saying it had been done. In short- it was fraud- they tried to take over $400.

3. Also they put the computer under another individuals name who had absolutely nothing to do with the purchase- which I discovered during my attempts to register the computer. "Well mam' i'm looking at the computer in my lap and the $1700+ charge on my credit card- would you like to tell me again that this isn't my computer?"

4.Computer #2: Massive Failure. Although plugged into a working outlet the computer refused to take in power- thus it died. Turns out not only is there a problem with the battery but there is also a problem with the motherboard. Computer had to be wiped and factory settings restored. I'm not allowed to run the computer with the battery in it so I'm attached to the wall.

5. The second computer isn't even a month old.

6. Customer service will not accept returns on all of the products they sold me at the time I purchased this computer.

To say Toshiba's customer service is incompetent would be kind. Of the 15 people I've spoken to in Sales, customer service, and tech support over the purchase of these 2 computers the only people that have been helpful were tech support. Customer service is rude and don't know their own policies. They also have over 30 min wait times (with std. bad music) and when you ask to speak to another sales representative or manager they can't transfer you and suggest that you call back, wait the requisite 30 min and "hope you get another sales representative".

Overall a waste of $4000+ in under a month.

toshiba computers are advertised as buy now and get a free windows 7 upgrade. why do they then charge over £27 for this upgrade? this is more that the delivery charge on the computer!