SEPT 17 2008 MY TV JUST STOP WORKING. I CALLED CONN'S (REPAIR DEPT.) & WAS INSTRUCTED TO CALL TOSHIBA . CALLED TOSHIBA & SET UP AN APPOINTMENT. THE SERVICE AGENT BUT THE PART WOULD BE MORE THEN A WEEK. I TOLD HIM THAT I PURCHASED AN EXTENDED WARRANTY FROM CONN'S & WAS TOLD BY THE SALESPERSON AT THE TIME OF PURCHASE THAT IF WE HAD ANY PROBLEMS THEY WOULD SWITCH OUT OUR TV NO QUESTIONS ASKED. THE TOSHIBA AGENT SUGGESTED TO CALL CONN'S SINCE WE PAID FOR THIS EXTENDED WARRANTY.I CALLED CONN'S ON SEPT 19 & TOLD THEM WHAT THE TOSHIBA AGENT TOLD ME. THEY SAID "OH NO WE DON'T REPLACE THE TV WE HAVE TO COME OUT AT LEAST 3 TIMES & THEN WE WILL REPLACE IT" THAT'S WHY ITS BETTER YOU GO THROUGH US THEN TOSHIBA SO WE CAN DOCUMENT THE SERVICE CALLS. SO I PLACED THE SERVICE CALL & WAS TOLD HE WOULD BE OUT ON SEPT 22 BETWEEN 2-4. JUAN SHOWED UP SOMETIME AFTER 4. THIS WOULD BE THE START OF MANY INCONSISTENCIES BY CONN'S. JUAN(CONN'S AUTHORIZED AGENT) SHOWS UP & I LET HIM KNOW EXACTLY WHAT TOSHIBA'S SERVICE AGENT SAID THE PROBLEM WAS. HE SAID NO THAT'S NOT THE PROBLEM YOU HAVE A DEFECTIVE PCB THE MAIN FRAME COMPUTER OF THE TV ITS NOT REBOOTING. HE SAID HE WOULD PLACE AN ORDER FOR THE NEW PART & HE SHOULD HAVE IT IN 3-5 BUSINESS DAYS. I CALLED CONN'S & LET THEM KNOW WHAT JUAN HAD TOLD ME & ASKED IF I COULD USE A LOANER TV BECAUSE I WAS ALSO TOLD BY THE REPAIR DEPT. THAT ITS UP TO THE MANAGER ON THIS. THEY INFORMED ME THEY DID NOT HAVE ANY AVAILABLE I WAS JUST GOING TO HAVE TO WAIT IT OUT.SO ON FRI 26TH I CALLED TO FIND OUT IF THE PART WAS IN. I WAS TOLD NO.ON MON 29TH I CALLED NO PART, & FINALLY TUES 30TH THE PART WAS IN. NOW MIND YOU I WAS TOLD BY SERVICE TECH & THE WARRANTY DEPT.THAT I WOULD HEAR FROM THEM WHEN THE PART CAME IN.BUT, WHO WAS CALLING WHO? I WAS CALLING THEM! I SET UP THE 1ST AVAILABLE DATE WHICH WAS THURS OCT 2.THEY TOLD ME THAT THE SERVICE AGENT WOULD CALL ME BETWEEN 730-9 AM & LET ME KNOW WHAT TIME TO EXPECT HIM. I DID NOT RECEIVE A CALL & CALLED THAT MORNING AFTER 9. THE PERSON WHO ANSWERED THE PHONE IN THE REPAIR DEPART SAID THE SERVICE AGENT WAS NOT ANSWERING HIS PHONE & HE DID NOT KNOW WHAT TIME HE WAS DUE OUT HERE, BUT HE WOULD KEEP CALLING HIM.FINALLY AROUND 10:30 I GOT A CALL FROM JUAN & HE SAID HE WOULD BE OUT THERE BETWEEN 2-4. HE ARRIVES AT 4 & REPLACES THE PCB BOARD. HE PUTS THE BOARD IN & TAKES IT OUT, PUTS IT IN & TAKES IT OUT.THEN HE CLOSES UP THE TV & SAID "THIS IS NOT WORKING THEY SENT ME A DEFECTIVE BOARD" I SAY HOW IS THAT POSSIBLE YOU JUST ORDERED IT FROM THE MANUFACTURE. HE SAID "IT IS POSSIBLE ESPECIALLY WITH TOSHIBA" I SAY WELL THAT IS NOT GOOD AT ALL. FIRST WE GET A DEFECTIVE PCB MAIN COMPUTER FRAME WHEN WE HAVE ONLY HAVE THE TV FOR 5 MONTHS NOW, & THEN YOU ORDER A NEW ONE DIRECTLY FROM THE MANUFACTURE & ITS DEFECTIVE AGAIN. I SAID THAT DOES NOT MAKE ME FEEL GOOD AT ALL.HE SAID "WELL THAT'S TOSHIBA" I SAID THEY SEND OUT DEFECTIVE PARTS, & HE SAID "YEAH" HE THEN SAID HE WOULD EXPEDITE THE NEW PART & CALL US HE HAS NOT CALLED! I CALLED CONN'S ON THE 2ND OF OCT. & WANTED TO SPEAK TO A MANAGER BECAUSE WHEN WE PURCHASED THIS TV WE WERE SOLD A WARRANTY REPAIR THAT WE PAID AN EXTRA TWO HUNDRED & FIFTY DOLLARS. WHAT HAS IT DONE FOR US?!I WAS TOLD THAT CHRISTINA WAS THE MANAGER OF THIS DEPART & THAT SHE WAS IN A MEETING. I SAID COULD YOU PLEASE LEAVE A MESSAGE FOR HER TO CALL ME BACK, I WAS TOLD YES. 30 MINUTES LATER I CALLED AGAIN & WAS TOLD THE SAME THING SHE WAS IN A MEETING & SHE WOULD CALL ME BACK. I WAITED. AT 5:50 I CALLED & WAS TOLD BY MARIA THAT CHRISTINA WAS GONE FOR THE DAY. I ASKED HER TO LET ME SPEAK TO SOMEONE OVER THAT DEPART BECAUSE THAT WAS VERY UNPROFESSIONAL OF CHRISTINA TO LEAVE WITHOUT RETURNING HER MESSAGES. MARIA PUT ME ON HOLD & THEN SHE DISCONNECTED ME. I TRIED CALLING BACK BUT ONLY TO GET A RECORDING STATING THAT THE WARRANTY REPAIR DEPART WAS CLOSED FOR THE DAY. ON FRIDAY MORNING OCT 3.I MADE AN EARLY CALL TO THE WARRANTY REPAIR DEPART & WAS TOLD THAT CHRISTINA WAS UNAVAILABLE SHE WAS WORKING ON COMMISSIONS. I TOLD THE AGENT I NEEDED TO SPEAK TO A SUPERVISOR. I WAS SENT TO RUBY (WHO SAID SHES THE SUPERVISOR OF THAT DEPART). I EXPLAINED TO RUBY MY PERDICAMENT & AS I WAS TALKING TO RUBY SHE PUT ME ON HOLD TWICE. WHICH I THOUGHT WAS VERY RUDE, & VERY UNPROFESSIONAL. SHE TOLD ME THAT CONN'S WOULD NOT REPLACE MY TV & THAT IT HAS NOTHING TO DO WITH THEM COMING OUT 3 TIMES. SHE SAID IT DEPENDS ON THE COST, IF WE START COSTING THEM MORE THEN THE TV'S WORTH THEY WOULD REPLACE IT. WOW! NOW THAT IS THE 4TH ANSWER I HAVE GOTTEN ON HOW THE WARRANTY WORKS.RUBY TOLD ME SHE WOULD PERSONALLY LOOK INTO THIS PROBLEM & SPEAK TO JUAN & CALL THE PARTS DEPART TO HAVE THEM EXPEDITE THIS PART FOR ME. SHE ALSO ASSURED ME THAT CHRISTINA WOULD BE CALLING ME BACK. I WAITED HALF THE DAY FRI & DID NOT HEAR BACK FROM JUAN, RUBY OR CHRISTINA. SO I CALLED CONN'S CUSTOMER SERVICE MAYBE I COULD GET HELP THERE.THE AGENT HEARD ME OUT, & FILLED OUT AN "ESCLATED COMPLAINT FORM". SHE SAID WHAT HAPPENS NOW IS THAT IT GOES TO CUSTOMER SERVICE MANAGEMENT & THEY CALL YOU BACK WITHIN 24HRS OR CHRISTINA WILL CALL YOU BACK. I WAITED THE REST OF FRIDAY FOR JUAN, RUBY, CHRISTINA, & NOW A CUSTOMER SERVICE MANAGER TO CALL ME BACK. NOTHING! ON SATURDAY WHILE DRIVING FROM MY SONS FOOTBALL GAME TO MY DAUGHTERS TRACK MEET. I CALLED CUSTOMER SERVICE AGAIN & TALKED TO PAT. SHE LOOKED UP MY ACCOUNT & SAID. IT LOOKS LIKE THEY ORDERED THE PART & IT SHOULD BE IN ON THE 10TH. WAIT A MINUTE THAT IS NOT EXPEDITING ANYTHING. THAT IS EVEN LONGER THEN THE FIRST TIME THEY ORDERED THE PART. I SAID I WANT THIS TV REPLACED. I DO NOT FEEL COMFORTABLE WITH THE MAIN COMPUTER FRAME NOT WORKING, & YOUR SERVICE AGENTS COMMENT " ITS KNOWN FOR TOSHIBA TO SEND OUT DEFECTIVE PRODUCTS" SHE SAID SHE WOULD RE-SEND THE EMAIL & HAVE SOMEONE FROM CUSTOMER SERVICE MANAGEMENT CALL ME.NOTHING! TODAY MON OCT 6. 20 DAYS LATER. I CALLED CUSTOMER SERIVE AGAIN! I WAS TOLD THEY WOULD SEND A SECOND ESCLATION FORM & I SHOULD BE EXPECTING A CALL.YES YOU GUESSED IT, NO CALL! I DO NOT KNOW WHERE TO TURN ANYMORE. THIS IS MY FIRST EXPERIENCE WITH CONN'S, & I TELL YOU WHAT IT WILL BE MY LAST. I WILL ALSO TELL EVERYONE I KNOW ABOUT HOW POOR THIER CUSTOMER SERVICE IS. THEY COULD CARELESS ABOUT YOU OR FOLLOWING THIER OWN PROCEDURES. I WILL TELL THEM DO NOT BUY AN EXTENED WARRANTY FROM CONNS, IT DOES NOT DO YOU ANY GOOD. CAN ANYONE HELP US, AND HOW CAN A COMPANY CONTINUE TO SELL DEFECTIVE PRODUCTS. I WANT A NEW TV!!!

I just want to advise anyone purchasing a computer from Toshiba. They will look for anything to get out of their warranty.

I purchase the laptop from CompUSA, Anchorage Alaska in 2005.

Within a year, the motherboard died. They claimed there was liquid damage to it, there was not, there was a little surface stain by a speaker.

CompUSA looked at it and they said there was no liquid damage.

CompUSA fixed it.

Then the fan went out. CompUSA fixed that too.

Now the motherboard and the hard drive have died.

Come to find out they are having a lot of problems with the Quosimo's because they are over heating and the warranty on that model is still on. They still will not honor the warranty on it. With CompUSA going out of business, I'm in trouble.

I have been through 2 motherboards, a hard drive and a fan so far.

I will never buy another Tosiba product again and I will always tell anyone who is buying an electronic device to stay away from Toshiba.

I will put a plug in for CompUSA in Alaska. Where Toshiba has failed to honor their word, CompUSA has gone out of their way to fix our laptop. They may never see this but grats to you CompUSA.

I bought a 37 inch LCD TV about 14 months ago. As of recent I had no complaints, however the plastic see-through membrane has started to crack in several areas and Toshiba is not even willing to look at it. This is obvious a defect as nothing has come in contact with the screen except for a LCD cleaning spray. If you are thinking about purchasing a Toshiba product be aware that you are on your own once purchased Toshiba will not come to the plate when needed! I will investigate any future purchases to unsure no Toshiba products or R&D has committed to the final product! Very disappointed.

New 65" screen TV has been purchased from Ultimate Electronics 1 year ago. It totally stoped working in 13 month and cannot be repaired. It is Toshiba product. Very poor quality.

Toshiba has been terrible in terms of customer support. I bought a new computer this Spring (2007) and it has caused me problems since Wk 1. Unfortunately, I didn't take it back to Office Depot during the first 2 weeks. Office Depot's policy is that they only take back their products during the first 2 weeks. When I have contacted Toshiba, they either put me on a long hold or never get back with me (I get a recording to leave my phone number but they don't call back). Initially, when I called them, they took my calls but I guess they got tired of giving me new case numbers for each time I called. My computer has frozen on me since I got it. I asked them to provide me with a new computer since I paid the price of a new computer. However, they initially said that they, as a company, DO NOT replace computers, they only repair them. I don't understand this given that my computer has frozen on me and has been a lemon since Week 1. Does anyone have suggestions? I have recently had to purchase a new computer through another company. This situation with Toshiba has been extremely costly, not to mention taken a lot of my time and caused significant frustration. In addition, it has frozen on me multiple times while I was working on my dissertation or other important documents that had deadlines. Thus, I have had to re-do documents that I was in the middle of completing. I need assistance. I want my money back!

The computer was a lemon from the beginning. Since Toshiba is not willing to replace my "newly" purchased laptop, I am very unhappy. I deserve a new computer...not a repaired computer - I have had to buy a new computer through another company.