I recently purchased a Toshiba Satellite A300-1FP Notebook. These are premium computers which are supposed to be of superior quality and receive superior support. They command a superior price as well. Actually the computer is excellent. Toshiba delivers additional software with the computer that is supposed to add value. In fact the "Value Added Pack" is the name of one such package installed on the machine. When I tried to run one of the programs, "PC-Diagnose" I received an error message and a promise from one of the Vista "angels" that I would be informed when a solution was found. I found that this problem is something that others have experienced as well. I left messages on the support forum, but received no replies that helped. I called their local support number and was told "they are really just hardware people." I posted messages with their European Support and received a reply that I should reinstall the "value added pack." I downloaded the Value Added Pack but it wouldn't install. This is also a known issue and talked about on Toshiba Forums. Through my own research I learned that the value added pack from the USA website WOULD install but the PC-Diagnose tool gave the same original error message. I left another message with their European Support and was told that I should reinstall the whole PC by "just pressing F8." This is not support, but nonsense. The PC is fine, brand new, it all works except this Toshiba stuff. That none of the support people were willing to pass the matter up the line to Toshiba for a solution is amazing. And lest I forget, the Toshiba DVD Player software, also offered to purchasers of this notebook, does not work and crashes before you can even get it started. Also something experienced by others posting on the Internet. I find it truly disconcerting that we live in an age where "just press F8" has become the mantra of pc support, where no real communication is possible with the company, and junk software is delivered with no way to register issues or receive fixes.