I purchased a Toshiba Satellite A665 S6070 notebook on 7/18/2010 from BEST BUY. It worked for 16 days and froze up completely. BEST BUY wouldn’t allow me to return it because it was after the 14 day return policy. Are you kidding me? Therefore, I had to send it in for repair. Since then it crashed (froze up) 3 more times – that makes 4 times.. I am weary and at my wits end. I’ve done everything Toshiba and BEST BUY has asked of me. Toshiba Customer Care Rep, Manny, told me he would send in a request for me to have a refurbished laptop but he couldn’t promise me anything. I told Manny that that is not acceptable to me. A laptop that I used for 16 days should be replaced with a new one. Toshiba’s Customer Care Rep, Manny hasn’t called me back yet. Frustrated and at my wit’s end, I decided to call BEST BUY. I told the operator I wanted to speak with a manager because I wanted my $1500 refunded to me now! I was fortunate to have assistant manager, Christopher Abraham take my call. He met with me personally and told me he was going to make it right. He was kind, considerate of what I had been put through by Toshiba, and accommodating. He took control of the situation and had me pick out a new computer! Not a refurbished one. Chris Abraham is truly customer focused and an excellent liaison between BEST BUY, TOSHIBA and me. Toshiba has not heard the last of this. I am in the process of filing a complaint with the Better Business Bureau (because Toshiba has an A+ rating in my state – ridiculous!) as well as the NYS Attorney General. Toshiba should not be doing business in New York State. BEST BUY, on the other hand, restored my faith in “the customer comes first”.