I purchased the Toshiba Satellite Laptop, and since the day of purchase nearly 8 mos ago it has had a problem. I contacted tech support, took it to a local toshiba retailer and finally sent it into them for repair. It came back minus a gig of ram and the same problem I sent it in for plus a new one with sound is present. I filed a complaint with customer service agent Carla and was told i have to send it back in. This is a dud I wish they would just replace it even with a used referred one.