The following is a transcript of your chat session.

General Info
Chat start time Feb 4, 2009 9:54:42 AM EST
Chat end time Feb 4, 2009 10:11:47 AM EST
Duration (actual chatting time) 00:17:04
Operator Mark-SS

Chat Transcript
info: Welcome to Immediate Support. An online representative will be with you shortly. You are number 2 in the queue. Your wait time will be approximately 0 minute(s) and 2 seconds. Thank you for waiting.
info: You are now chatting with 'Mark-SS'
info: Your Issue ID for this chat is LTK42305406830X
Mark-SS: Welcome to our live chat customer support service. How may I help you today?
Shauna: Hello. My question for you is this. I tried calling to speak with someone about it but the phones keep cutting out. Why am I being charged $78 for because my 15 day trial is up when the original charge was made on January 19th?
Mark-SS: ok let me help you with that For verification purposes, may I please have
Shauna: My account was charged on the 30th
Mark-SS: your phone number, your order id number, the shipping address for this
Mark-SS: order, your email address and your full name.
Shauna: Shauna---
Mark-SS: Thank you.
Mark-SS: One moment please while I look for your order.
Mark-SS: I will explain what took place. When you placed your order, notification was provided on the second page of the checkout process explaining the terms of the trial, including the final day to contact us via our toll free number or live chat if you decided to cancel the trial. If the trial was not canceled by that date, you would be billed the full price of the product, which is non-refundable
Shauna: Well wouldn't a 15 day trial mean 15 days for me to try it out so 15 days from when I received it? I received it on January 20th
Mark-SS: I will be right with you.
Mark-SS: your trial ends last 1/31/2009
Mark-SS: Trial started last 1/15/2009
Mark-SS: Trial is started when it is ship not when it was received that is according to terms and conditions
Mark-SS: We send email confirmation that product is shipped as well
Shauna: So you are trying something without actually receiving the product? I never received any shipping information on the Acai Berry one how much will be taken from my account on that one?
Mark-SS: REcords shows that we send an email confirmation that item is shipped
Shauna: well I have the total cleanse one but not the Acai Berry one.
Mark-SS: I'm sorry for the delay. I'll be right with you.
Mark-SS: records shows we also send email confirmation for acai nberry
Shauna: you people are ridiculous. Do you know how many thousands of reviews are out there saying the same things I'm saying? You are stealing peoples money for a product that doesn't even work.