I, like many of you have tried without luck to actually speak with a person at the multiple numbers listed which result in disconnects, endless music, busy signals, etc. I found the 800-903-3002 phone number in the complaints and called it. Thankfully, a very nice Customer Service Rep answered and has allegedly completed my cancellation. She 1) provided me a RMA number to return the product; 2) assured me that a refund would be forthcoming; 3) assured me that there would be an email forthcoming with the confirmation number for the refund.

The issues I continue to have are that in conversation with her, she was not "free" to answer any of my questions regarding the business practices, about why there is so much scam information on the web about this company, why the numbers do not work...citing that the calls are monitored - so she is sure corporate is hearing the complaints; and, that she values her position with them and cannot take the politically incorrect leap to address the questions. Which translates to me that she is in fear of losing her job if she addresses the consumer's questions.

I give her props for being polite and hopefully efficient and accurate about the refund and no further shipments and/or charges. We will see how it turns out. Although, she could not tell me under what Company Name the charges would appear on my card, "because it could be one of many different names."

As it relates to the Acai Berry (AND DON'T MISS THAT YOU PROBABLY SIGNED UP FOR FITFACTORY AS WELL); I spoke with Kelly at 866-407-1022, who assured me she was processing a cancellation and subsequently a refund, because there seems to be a discrepancy between a 7 day or 21 day free offer...I thought it was 14 day offer...THEN I was advised that this phone call was ONLY FOR THE FITFACTORY refund and cancellation...

I placed another phone call 8773508480- which was answered by John who processed the refund and cancellation for the Acai Berry... he did issue a refund confirmation number.

Good luck to all of you who are trying to get your refunds and cancellations. Please try these numbers...Oh yes, I have been in the suggested "LiveChat" where I am apparently #1 in the queue with an expected wait time of 63 minutes...I have been waiting for longer than that at this point, as I just want to see how long it will take, and what they will say.

I ordered total cleanse and I have been ripped off. I paid 5.95 for the first one and then they charged me 78.84. I need the BBB email. Does anyone have it. I have called this number over and over again and it just stays busy.

I called to cancel upon reading the terms, and they still charged my card. I have had no success in canceling all the numbers shown on my statement are no longer in service. I called my bank and they were aware and recommended calling several numbers they had. I called and spoke to someone who had my mailing info, then said he didn't. I am frutstrated and the card company should reject future charges.

I was able to go to the website that actually does the transaction and they were able to cancel further transactions for me.

I have ordered total cleanse and in order to not get billed - they tell you to call back and cancel it within 14 days - the number they give you and thats on the bottle and on the piece of paper that comes with the product is not a working number. This is a scam to get money from you. I still have the package that it came in and it says it comes from a company called
SFL Nutrition LLC
127 NW 13th Street Suite 4
Boca Raton, Fl 33432-1632

no number for this company either, its a total scam. Now I'm gonna have to wait til it gets to my bank then hopefully be able to get the charges reversed.
Beware of this product.
Mona Blackburn