This company charged my card for the product after I cancelled my order for $78.84 on 3/17, then I finally got a rep on the phone on 3/25 and was issued a RMA# to return the product, but was told I would only get 70% of my money back. Then on 3/26 they charged my card AGAIN for $84.79!!! And I just received another bottle TODAY. I don't want their product. I want my money back!!! Please help.

Mrs. Scott
California

The ad vertisement for total cleanse stated that if you decided not to yse the product within 15 days and it was returned, the the offer was over. I returned the product within 15 days and I then received another bottle with an invoice. They provide a number to call (24 hrs) but noone ever answers.

I received trial offer and I did not work for me..when I attempted to cancel I was unable to get anyone by phone or on the chat line that was listed on the packaging. How do I stop this from continuing without cancelling my checking account..

DO NOT order Total Cleanse products which also go by ColonXR or Acai Berry - the product are worthless and the company is a scam. They only give you 14-days to cancel your trial order but it takes almost that long to receive the product giving no time for an actual trial. Then when attempting to contact the company, you'll be lucky to get through to the company and when you do, the agents are less than helpful.

The customer records are not updated with each phone call and agent therefore the story has to be told oever and over and over again to each person. You will be put on hold for several minutes while the agent is supposedly writing up their report in regards to your complaint. Supervisors and managers are unavailable to be spoken with, the live chat website does not work.

When attempting to dispute charges on your bank account, they will say the charge is noted as failed on their end and require a detailed account of the charge from your bank faxed to them. The fax number does not work and when complaining about that, the agents continue to claim that it does even though they hear the message from the fax machine saying the number is invalid. I did cancel my account in January with one charge thereafter and have not received another shipment or another charge since then but have been battling for 6 weeks to get a refund for the invalid charge in January which came one week after I canceled.

Order free trial and now getting order every month for $84.79. Tried calling phone# 1-866-320-0038 and noone answers. Tried email address and it says that it has been discontinued or no later in sevice.