I HAVE CALLED THE NUMBER TO CANCEL AND IT IS ALWAYS BUSY OR YOU STAY ON HOLD FOREVER.

I WANT TO CANCEL, I HAVE ALREADY CALLED AND CANCEL THE ORDER WITH MY CREDIT CARD COMPANY.

THIS GROUP (TOTAL CLEANSE AND PURE ACAI BERRY) NEEDS TO BE INVESTIGATED, THE LADY FROM SANFORD FLA. DOES NOT EXIST ON THEIR AD.

CANCEL PLEASE !!!

My daughter saw Dr. Oz on Rachel Ray and decided that she was interested in trying total cleanse. She went online and ordered a sample bottle. When we received it, I refused to let her take it. I knew nothing about it, and I thought she was much too young. I tried to contact Total Cleanse by email and never got a response. I was charged so far $162.00 on my credit card and cannot get in touch with anyone to cancel. I am livid at the situation and need to find a way to remedy it. I already called the credit card company to tell them that I am getting charged additional money, and I haven't received other bottles of total cleanse. I was out... and soon.

Here is the transcript from "Customer Service"
Your Issue ID for this chat is LTK42305713267X
Rodolfo-PH: Welcome to our live chat customer support service. How may I help you today?
Jill Murray: I ordered the risk free trial of the total cleanse and just found that I have been charged $79.63 for it. I didn't read anywhere on the website I was on that I would be charger for them. what needs to be done to reverse the charges and cancel any further charges.

Rodolfo-PH: For verification purposes, may I please have your phone number, the shipping address for this order, and the email address you used when placing the order?

Jill Murray: [email protected]
Rodolfo-PH: Thank you.

Rodolfo-PH: One moment please while I look for your order.

Rodolfo-PH: I understand your concern. I will explain what took place. When you placed your order, notification was provided on the second page of the checkout process explaining the terms of the trial, including the final day to contact us via our toll free number or live chat if you decided to cancel the trial. If the trial was not canceled by that date, you would be billed the full price of the product, which is non-refundable. I can cancel the trial for you right now, which will confirm that you will not receive any further charges or products.
Rodolfo-PH: are you still there?

Jill Murray: Yes
Rodolfo-PH: what do you want me to do in your account.
Jill Murray: I understand that in some fine print somewhere you notified, however, I also see that there are several pages posting concerning this scam.
Jill Murray: I would still like an immediate refund.

Rodolfo-PH: im sorry maam the trial bottle is non refundable
Jill Murray: Please give me the address to return the bottle and a phone number to speak to a representative
Rodolfo-PH: the trial bottle is non refundable nor returnable. if you want to speak with a supervisor, Toll free number where they can reach us 1 -800-787-1219.

Rodolfo-PH: Is there anything else I can help you with today?
Jill Murray: This product was purchased at the same time a the Acai Berry. We contacted your company after we recognized the charge. They DID refund the bottle and they DID allow a return.
Rodolfo-PH: may i know the full name of that acai berry?
Jill Murray: Pure ACai Berry Pro
Jill Murray: The picture of the bottle is on your website

Rodolfo-PH: Pure ACai Berry Pro is not our product.
Rodolfo-PH: again the trial bottle of total cleanse is non returnable nor refundable.
Jill Murray: Please reconsider before I post this as a scam on multiple websites.
Rodolfo-PH: im sorry but still you cant have a refund. the trial bottle of total cleanse is nonrefundable.

Jill Murray: Please cancel all future orders
Rodolfo-PH: yes maam i have already cancelled your account
Rodolfo-PH: Is there anything else I can help you with today?
Rodolfo-PH: Your order has now been cancelled. You will not receive any additional charges nor product shipments. You should receive an email confirmation for the cancellation soon.
Rodolfo-PH: Is there anything else I can help you with today?

Jill Murray: Enjoy your $79. I hope you loose far more than that from other customers who read this post.
Rodolfo-PH: i do apologize
Rodolfo-PH: is there anything else.?
Rodolfo-PH: again the trial bottle of total cleanse is non returnable nor refundable.

I ordered the first free trial of this product which was sent to me and I paid for the shipping and handling. A month an half later I get another charge for shipping and handling, I have not ordered or received another bottle of this. I have called the company twice and each time they say it will be back in my account between 5 to 10 days. I finally called a third time and they tell me this is shipping and handling charges which I already paid. It is not so much the amount it is the principle and I did speak with a Supervisor this time and that didn't do any good either. I will also take this up with my Credit Union as they have advised me that I can dispute this charge.

A couple of months ago I accepted a free sample of Extreme Acai Berry and a trial-size sample of Total Cleanse for about a $5.95 charge. I had found an advertisement on a Facebook page and just clicked on it. When I signed up for these products there was no mention of further being sent these products or any other additional charges each month. The thing I am mad at myself about is that I didn't check my credit card statements for a couple of months (stupid!) When I finally did get around to checking the statements I was shocked. To start with there was another charge on the first statement for $78.84 listed for Total Cleanse. To continue, on the two months' statements, there were charges under the following product names or company names: FastMelt, Body Cleansing Online, Master Cleanse, Easy Rapid Cleanse, IP Daily Web Vitamins, Search Vitamins, T Cleanse... all with very similar charges. There were also other charges that didn't sound familiar to me: Price Limbo, Price Savers, CRH Price Savers, Fit-Fac (which is short for Fit Factory), and www.selfhelp.com. I found out that these last two are companion products/companies that Extreme Acai Berry pushes. When you sign up for the Acai Berry, you are also signing up for these other products even though NOTHING ever indicates that on the web sign-up page or information. I called the first phone number I saw for the Fast Melt. I was told that when I signed up for the trials of Extreme Acai Berry and the sample of Total Cleanse, I had also unknowingly agreed to continue receiving the products at additional cost. When I tried to challenge this, I was repeatedly told that there was nothing they could do because they were only a 3rd party call center for Extreme Acai Berry. I asked to speak with a manager and was told that there was no manager I could speak to...not that there wasn't one available, but that there were no managers or supervisors or anyone else I could speak with. I was also refused any information on the company or their product so that I could contact them directly! I continued to go down the list of my credit card charges, calling each number (and every one of them was different). Every time I finally spoke to someone, I was told my account was already cancelled for the Extreme Acai Berry. When I tried to get info from them about other products/companies on my credit card statements, I was repeatedly told they could not do that because they were only the call center. Each phone number had the same hold music and suspiciously similar voices answering the phones.
Please be smarter than I was and do not get suckered into this company's SCAM!!!