I have never in my life experienced a more unprofessional conversation with a supposed supervisor. After telling Sophie Green at Total Credit Recovery USA Group in Buffalo, NY that I was unable to pay the full balance in question and that I would like to make payments, which I was told I could not do, she disgracefully and most unprofessionally belittled me. I asked to speak to a supervisor which I did, at least I was told that this incredibly rude woman was a supervisor, I was put through the same yelling and belittling.

I was threatened, and yes most definitely threatened, into making a payment that will most definitely cause me an incredible hardship. I was completely astonished that these two woman were actually hired to deal with the public. I am not done with this and I will pursue this complaint.