on 5/1/10 we called Total Protect to file a claim that our upstairs air conditioner wasnt working, not cooling any longer. they sent out a team to work on it, it worked for about an hour. we called back and to let them know, about 2 weeks later a crew came out and worked on it, it worked for about an hour, this was 5-17-10. It was decided that the compressor was out and a new one needed to be ordered. it is now july 6th, 2010, we still have now air. Two supervisor from total protect were supposed to call and let me know the status of the part that they've ordered now three times. No one has called yet. when I called back today 7/6/10 to find out why the supervison who was to call me the evening of 6/30/10 never did, he said he would find out what is going on and call me back today, he hasnt called me back. i know complaining here wont help my situation any, but maybe it will help some one looking for a home warrenty company not make the same mistake we have.

This company has come through for me time and time again. Well worth the $37.95 a month payment. I was delighted that they paid me $325.00 for a 14 year old Amana washing machine that cost $1, 400 new. They offered a new $500.00 washer, but I took the $325 and bought a front load top of the line Kenmore washer/dryer...$2, 500 on sale for $1, 595...less the $325 from home protect cost me $1, 270. What a deal. My 20 year old hot water boiler heating system has failed three times and Total Protect paid for repairs each time...total of $1, 600. Three days ago the exhaust motor on this system boiler went out which burned out the ignitor switch to the gas burner. Total repair cost will be around $1, 200. Thank you TOTAL PROTECT. I wrote this because unrealistic bashing should not be made against this fine company.