On June 23rd, I was attempting to use the $10.00 credit that was emailed to me by Totsy (thanking me for my first purchase) - as I had seen a cute lacing sneaker that I wanted and figured I could find some other things to meet the $50.00 mark. As I was shopping, I noticed that the little timers that are on each item in the cart seemed to be counting down at warp speed. I'd add something to my cart - only to find that other things I had added previously were gone. Within minutes! I could go back and add them again, but then other things would disappear. So - I tried to do it super fast and hurry to "checkout" and in the end, my total was just under $50.00 - because it had deleted the lacing sneaker that I had come for in the first place!!

Yet, it was there during checkout - and Totsy even put a "hold" on my credit card for the right amount. But when the order was processed and I got the confirmation - the amount was less than the "hold" and the sneaker was gone. Thus, I didn't even get the $10.00 credit because it was $48.00 or something - UNDER the $50.00 mark.

This was a TOTALLY frustrating experience. To top it off, when I contacted Totsy customer service, they were excruciatingly slow to get back to me. I actually had to write a few times - each time getting a supposedly "new" reference number from their system - yet is was always the SAME number! I guess all customers are issued the same reference number!

In the end, "Manny" finally wrote back, but said sorry - he could not add the lacing sneaker to my order. And he acted like I didn't know how the timers worked and gave me some "tips". I know how they work - but they were MALFUNCTIONING. He agreed to add the $10.00 credit to my account, but I had to go back and purchase it separately. So I did (timer worked correctly this time) - and I got $10.00 off - BUT I had to pay an additional $7.95 shipping charge. Which, I wouldn't have had to do if it had been included within the previous order like it should have been. So, woo hoo - a $2.00 discount. Way to go "above and beyond" for your customers.

Ugh. Totally not worth the hassle - from beginning to end. Look, I understand that sites can go wonky. But Totsy's customer service leaves A LOT to be desired. They need to work on responding to customers more promptly, BELIEVING them when they report website malfunction - and accommodating them for the inconvenience by at least making them "whole". I wasn't asking for anything more than I would have gotten if the website had been working properly!

Amusingly, within the response, "Manny" also wanted to make sure I knew that I could earn $15 of free Totsy credit by referring a friend. Thanks for including that "important" information during this exacerbating time "Manny" - but, I'll pass.

This company is either the most disorganized company on the face of the planet, or they are a bunch of con artists.

I have twice applied my $30 credit to an order only to be charged full price. They always promise they'll fix it, but somehow that never seems to happen.

Stay away from this company at all costs!

I placed several orders with Totsy. All of which were very, very delayed. I am yet to receive more than half of my order placed on October 27. They are now sending the products on their website again! Every email I have sent has come back as they will report it to the appropriate department and I am yet to hear back from any of them. My expected delivery date was November 24th. I have filed a report with the better business bureau and I am about to dispute the charges.
I have not received a valid response at all!

I have placed several orders with them, all but the last were fine. I bought a double stroller. Credit card was charged, despite Totsy not shipping my order. I received 2 different e-mails that the stroller was in the warehouse, but someone had to go physically make sure it was there. Then, when I finally (10 weeks after placing my order) received a refund, they didn't refund the shipping cost. I will NEVER use this site again. A complete and total sham!!! DO NOT trust ordering from this site. I will be reporting to BBB and listing terrible reviews on any and every site I can find. Worst on-line buying experience EVER!!