My family of 5 signed on for the 7 day Yellowstone/Mt. Rushmore Tour from Denver, Colorado 4 months before the actual tour. It was a disaster before day 1. I called the operator of Tours4 Fun the day before the tour to confirm my reservation. I was told to meet at the fountain at Denver as on my itinerary .We arrived the day before since the earliest flight from SF would arrive in Denver at 11am. We did not want to miss the tour which started at 11:30 am. The itinerary and operator stated that if you did not arrive by 11:30 am, the day of the tour you will miss the city tour and you would have to transfer from the airport to the Hotel and join the tour the next day. When we arrived at the Denver Airport the fountain was nowhere to be found. I called the operator again and this time they told us to meet at the Burger King/Panda Express on the second floor. At this time they told me that we were to meet the tour guide and he would have a Seagull Tour Flag. I told them that I did not sign up for that tour. I was assured that it would be the same tour.

The day of the tour, I called the tour guide, to let him know that we were on time and that we were at Burger King. He told us to stay there. Later, he called and told us that we are to meet on the first floor were the old fountain use to be. We arrived before 11:30am. As I spoke to him, he asked if we ate, of course we did. We were ready to go on the city tour... The tour guide then announced that we will be at the airport until 12:30pm, so that the other travelers could have lunch as we waited for the others to arrive. We didn’t leave until 12:45pm. What a waste of time!! I could have 1) arrived that day of the tour and 2) save on one night hotel bill for 5 of us.

In addition to this, my itinerary stated a Coors Brewery Tour. I mention this to the tour guide. He said we would not be going. What? The Coors Brewery does not allow bus tours for the last 5+ years. Tour4 Fun knew this and they continue to add it to their itinerary to sound good. The reason I chose to start at Denver for this tour was because of the brewery. My other choice was to start at Salt Lake City. Not only was the Coors Brewery on my itinerary, it is still on the Tours4Fun website for the following tours-85-2936, 85-2944, 85-3103. I called the operator for Tours4Fun at the airport and complained. No results after 20 minutes on my cell. We were really pissed. The tour guide has told them to take it off the tour website many times for the last 5+ years. WHAT A BIG DISAPPOINTMENT FOR THE 3 BOYS AND MY HUSBAND!! WHAT A WAY TO START A TOUR!!

Even though we are Chinese Americans, we were treated as second/third class citizens.

We were hardly spoken too. He put us down when we corrected him/or had right answers. Our hearts go out to the English speaking travelers. The tour guide did not translate all the information to English. He also did not translate certain information to the Chinese (Mandarin Speaking). (eg The bus drivers spoke English on the microphone and ask everyone to make sure you clean your area (trash, paper, etc.) before leaving the bus for the day. We were in the front seats and hear the driver asking Allan Wong to translate. He refused. After a couple of day, the bus was a mess. At this time the guide announces the same information and I yelled out, ” Translate” and he finally did. It was not the 9 English speaking travelers that were making the mess, it was the others.

The tour guide would speak very lengthy in Mandarin and short in English. More information was given to the Mandarin speaking travelers. We do understand Cantonese/English and a little Mandarin. We knew it was multi- language tour, but did not know it would be so unbalance.

The tour guide had religious comments that were not appropriate... Not everyone believes and should pray to God/Jesus for better weather. Religion and Politics should not be on the tour agenda. One person spoke up and said what if you don’t believe in God. That person believed in Buddhism. That person was offended.

The guide had limited control on the bus. The groups of Mandarin speakers were so loud. I asked them to quiet down especially when he was speaking. I could not hear him. He moved us away from them. I finally spoke up at one point and said I can not hear you because too many people are talking. After a couple of complaints, he finally spoke to the group. I told him I would take more action if it continues.

Due to his choices, we had a very limited visit at Jackson Hole. One place I was looking forward to. We were suppose to eat lunch at Jackson Hole, but landed up at one of Yellowstone’s cafeteria. They were not expecting this tour bus. We were allocated 40 minutes for lunch and because of the bad service we did not leave for over one hour.

We were 2 hours behind as we left. We were always in a rush and would arrive at the hotels so late that most of us did not eat / ate at 9-10 pm. Most of the food concession closed at 10pm or earlier. We could not enjoy the hotel facilities/town. Some of the hotel

were very shabby. Limited hot water, sheets were worn out, and the rooms did smell.

Two hotels did not have any elevators. Thank goodness the boys were able to carry my suitcase up the stairs for me. Ramada Inn and Holiday Inn were excellent, but unable to enjoy the facilities due to late arrival and early wake up.

We had a great opportunity to tour the Mormon Temple. No such luck. According to the Seagull Tour, the sister of missionaries would give a tour of the ground, but of course this was not taken advantage of. We were there so early (8:25 am- 9:05 am) that nothing was opened. Even the visiting center was closed (opened at 9:00 am). As we left at 9:05 the sister of the missionaries were all lined up on the sidewalk welcoming the tour buses. This is one of the major attractions in SLC. What the _____!

***Important information was not given during the tour (eg. Deadwood- Midnight Saloon (Kevin Costner’s Casino/Restaurant, History of Wild Bill Hick, (Casino he played in and this is were he died) & Calamity Jane, Glenwood Springs- Doc Holiday died here, grave within walking distant as some travelers went to the hot spring (1 ½ hours), Denver- Buffalo Bill grave/museum, US Mint, Going through the Eisenhower Tunnel, Did not mention Famous ski resort- (Aspen/Vale- we drove by the slopes and town)

***Food was bad... Chinese buffets- The agents must get a kick back. BK, Subway, Wendy, Supermarket, McDonald’s, We were able to have 2-3 decent meals.

* Good- 4 breakfasts were included, except many early risers ate their share and bagged food to go. Not much for the later eaters.

*****$40.00 for 4 tours was not worth it... We did not go to one and the tour guide said he would return the $10.00 per person, but he has not. I have contact Tours4Fun. Everyone should get back their refund. That’s $50.00 for my group. WILL THEY POCKET IT? Just received a voice message from Jay from Tours4 Fun. He said we did see the Salt Lake Lake... I told him that there was no admission fee/entrance fee. We went to the bathroom and saw the lake from a pier. The tour guide told us that the museum was closed and so were the facilities. I know I will not see my $ at all. That was a ripe off.

The tour collected $40 x 58 passengers= $2, 320.00. I believe that the 4 tours would cost only about ¼ of the collection. One tour (SL Lake) was a bathroom stop/ standing on a lookout point to see the lake ( no fee/no admission).

*** One can do better on your own- Tour guides gave a very brief introduction and uses the CD for visual on the bus. At the site, he gives you 30-40 minutes for you to walk on your own and back to the bus. This tour was mainly a self guided tour. Not enough time given to see the presentations (film/rangers’ tour) and free tours at the sites.

**** The driver, Chris was excellent. He drove very well. Supplied water if needed for $1.00. Keep the bus very clean each day. He spoke to everyone. Chris stored and removed our luggage daily for us. In our opinion, he worked harder than the tour guide.

My family just came back from the Hawaii 7-day island tour. We were very disappointed with our experience with this company and will not be using them again. When we arrived in Honolulu we discovered our tour company was actually "China Travel Service, Inc." not Tours4fun. The itinerary we were given when we arrived was mainly written in Chinese. We had to wait for another arriving flight before we could be taken to our hotel. This is not what we wanted to hear after our 8+ hours of travel time.
Our average daily tour was with non-English speaking tourists. When we were leaving our tour of Pearl Harbor we were told to hurry up and get on the bus because the inspectors were there that inspected the tour buses and the guide did not want our bus to be inspected. We wondered why this was a problem. Our itinerary was also changed without any notification to us. We were supposed to spend the night in Maui and spend the next day on the Big Island. However, we went to the Big Island first spent the night and then only spent the day on Maui. No one communicated this change to us. Our itinerary even had flight numbers for the flights we were suppose to take. Once we were at The Big Island our tour guide informed us she would do her best to translate her tour to English but she would be speaking in Chinese. While on the bus traveling we felt like we were missing many sites because nothing was communicated to us or we were told about a site after we had already passed it. She also indicated that our next day in Maui would be difficult because the person there did not speak much English and we should try to find a Chinese person in our group to help translate. (At this point in the tour we were the only English-speaking people in our group) When we arrived at Maui the first thing the guide said to us was "you speak English?" we said yes and he said, "You know this is a Chinese tour?" He informed us he would speak only in Chinese while on the bus and would try to translate some things once we reached our destination. At this point we were furious and contacted the customer service department at Tour4fun. We were told all they could do is contact our guide and ask him to speak more English. We indicated this was not the tour we had paid for and all she could offer was they would try and contact the guide. We explained we had booked our tour through Tours4fun not "China Travel Service, Inc.". She would not address this. After the phone call, the guides asked us "Why did you even book this trip?" We told him we booked through Tours4fun not China Travel Service, Inc. He said "Oh, you booked through email." After this he did not speak English to us. He did accommodate us for lunch and dropped us off at a McDonald's when we told him we did not want to eat at a Chinese buffet again. The whole time we were at Maui we had no idea what was going on. The bus dropped us off at the beach and it was not until we were out and away from the bus that we realized we were at the beach! (There is a mall you have to walk through to reach the beach)
While in Honolulu we went to the Polynesian Cultural Center. We were encouraged by our guide to split from our group since the center was in English and our group would be going with a translator.
This tour is not designed to accommodate English-speaking tourist even though it is advertised that they do. Do not book your trip through this company if you cannot speak Chinese. The guides were very aggressive at the end of the day making sure they received their tips. However, the tipping guidelines were printed in Chinese on our itinerary. We were told by the guides we were required to tip $2 per person for any travel to or from the airport and $5 per person for a daily tour. The $5 per person is an insult when no English is spoken! This is not the trip I had planned with my daughter and grandson.

Just got back from a Tours4Fun 4 day-3 night tour of Yellowstone National Park, Jackson Hole, and the Grand Tetons.

Our tour turned out to be a 3 night 2 day stint. We arrived at our designated hotel on 6/2/2011. The hotel did know about our reservation but little else. We waited until 7 p.m. to hear from out tour guide. Nothing - so I called the tour office. They told us that our tour would start at 7 a.m.

We went to bed as we had a very early flight from Chicago that day. At 9:45 p.m. we heard someone trying to get into our room. They were trying the hotel key card - and it worked! The only reason they could not get in is because we had the inside latch in place. The intruders were forcing the door - it was very frightening! The intruders were talking Chinese very loudly and trying very hard to force the door open. My husband got up out of bed and said, "What do you want?" The person forcing the door - said "sorry."

We went back to sleep only to be wakened up again by the phone at almost 11 p.m. It was the tour guide - he said our tour would start at 5:45 a.m. I said, "5:45 a.m"? - He said - Yes. So I did go to the lobby expecting the tour guide to be there at 5:45 a.m. - He was not. So, my husband and I went to the hotel continental breakfast. We asked for the tour guide - we were told his name was Kevin. I asked him why he was not in the hotel lobby at 5:45 a.m. - he said that was only the wake up call - I said that was not what he told me on the phone. I also told him I was very upset that someone tried to get into our room and frightened us. He said that was him and he was sorry that the hotel had mixed up the keys for that night. I asked him at that time for our money back - he said he could not do that. I said - OK we will go on the tour but I told him we were very upset at how the tour was started. Kevin talked with a very heavy Chinese accent - difficult to understand! We boarded the bus - there was 6 Americans - all the rest were Chinese people talking Chinese very loudly.

We started the day - got to a gas station at around 10:30 a.m. where we were told to buy something to eat - there was a one stall ladies bathroom - it took 45 minutes for all the ladies to get to the bathroom. Next was the "Jackson Hole" stop. We had 45 minutes for the stop - the same as for our disastrous bathroom break. Luckily we did by a piece of pizza at the gas station - because there was not another stop for food until 9 p.m. We were told at 9 p.m. to walk to a grocery store nearby to buy something for breakfast because there would not be anything - not even coffee! Well we tried to look for the store but it was at least 4 blocks away - we did not go but instead walked to a nearby restaurant for dinner - we were starving!

The hotel for that night, "The Yellowstone Inn", was a dump, There was no hot water for showering and the bed spreads smelled strongly of "RAID". Pretty scary huh?

So off on the bus with no coffee - no breakfast. We got a hot dog at Yellowstone to eat for lunch. Next was a dinner break at a Chinese restaurant. That was a stampede to the buffet table. Those Chinese people were polite until it came to eating - then watch out...there was no plates - no food until the stampede was over - then we did get something to eat when they were done.

We headed back to Salt Lake City to the same hotel that the keys were mixed up after another 45 minute bathroom break at Idaho Falls - you guessed it - only a one stall ladies bathroom - and very dirty.

We told the tour guide that we would not be going in the morning to Salt Lake City - we were done. Kevin still asked for his tip - $56.00 for him and the driver. We gave the tip but now that I am writing this narrative - why in the world did we give him the tip? He was definitely running the tour on the cheap - and we were not happy!

We have gone on many escorted bus trips - this was by far the worst. We will not be going on any more bus tours - especially with Tour4Fun... I am still asking for my money back and will continue to write bad reviews until I have some restitution.

Carole & Jim Chyna

I have recently returned from a six day East Coast Tour organised by Tours4Fun. This company, operating out of a shabby office in New York's Chinatown, is not to be recommended to occidental people wishing to enjoy an informative and well run package tour. I arrived at Newark airport and was kept waiting for 1 hour before one of T4F staff turned up. I was then taken to Chinatown, where my suitcase was deposited, and then left to wander the streets of New York for 8 hours, until the coach was available to take me to the hotel. The coach a second rate vehicle, in keeping with a shoestring company, had no toilet, and this despite undertaking journey of over 7 hours in length. The couriers, all of whom were Chinese, and claimed to be bilingual, spoke in broken English with very poor pronunciation. This holiday was geared exclusively for Chinese visitors and yet T4F billed it as suitable for people of other nationalities; on my particularly tour there were just 2 non- Chinese. The attitude of the guides left a great deal to be desired. On one occasion the party was taken to a Chinese Restaurant and the only alternative option was across the street. The weather on this particular day was heavy rain; and when I asked if it were possible for the coach driver to take me and a friend to the cafe across the road we were told no. My advice for anyone wishing to explore regions of the USA is find a reputable American tour operator. Beware of companies like T4F that are operated by Chinese. The problem is the website sounds plausible; the English is good, as is the e-mail correspondence; so it is very important to do your homework - I didn't!!!

BEWARE !!! Don't get fooled by the slightly lower tour rates from this company. They never advertise any negative comments from the customers on their website. I sent them a comment after my tour, and they never posted it. I also know someone (one of the customers on the tour I had who was also very disappointed like me)who submitted an unfavorable comment about the company), and they never published that comment on their website too. So we know for a fact that they are just choosing the good comments from the customers to make their company appear attractive, well in fact it's the opposite. First, the tour is from Chinatown (95% of the passenger are chinese), tour guides & drivers are all chinese. And they all have their private jokes during the tour, which only chinese people could understand, so anyone else from another culture will be left outcast. Another thing is the hotel. Some people were dropped off at a luxury Hyatt Hotel, while the ones who booked from tours4fun were sent to an Inn (Extended Stay Inn)- which was filthy!!!- Me & my husband changed room 3x, and coffee maker 3x (which at the end we still couldn't use coz it was full of grime & sticky from old coffee residue), the toilet was out-of-this world filthy- black mold/grime all around the toilet seat. (I even had photos- which I sent along with my review to tours4fun website, but they never published it). When we complained to the guides about the hotel, they told us that we cannot stay in Hyatt coz we (tours4fun customers) paid less than the others (this tour company is not directly owned by tours4fun- it's operated by L&L travel agency in Chinatown, so customers are coming from other website agents as well). Another thing, those people who got the better hotel, also got the better seats in the bus (the entire tour). All tours4fun customers were given seats at the back rows only! The worst part is, because we had the tour in winter, the windows in the bus (from the third row down) gets very moist & foggy, and we couldn't see anything outside- as in zero visibility. And when we told the driver to at least put the aircondition/fan on to remove the moisture from the windows, he refused saying the passengers in sitting front are feeling cold (yes, the same passengers who got the best hotel & the beast seats!). So the entire tour all passengers sitting from the third row down to the back weren't able to see anything outside- we just had to listen to the tour guide explaining/pointing to the places outside- which only he & the first 2 rows passengers could see. There were at least 5 chinese tour guides in the bus, but none of them cared to check if the passengers at the back of the bus are doing okay or comfortable. The bus was too stuffy, no windows to open, no vents, no aircondition, no air.Totally suffocating (you have to breathe the same air the other passengers were exhaling for the entire journey). And to top it all off, the guides collect the tips (mandatory!) even before you enter New York City on the way back. They collect passenger by passenger, seat by seat. Me & my husband ended up paying $24 tips for the 2 day tour. If you give even $1 less tip from their rate, they will not let you go & even embarrass you in front of the other passengers (I've seen them do it to another couple).
Now you've been warned!!! If you want to enjoy your once in a lifetime tour, DO NOT GET IT FROM THIS COMPANY (and if other companies offer pick up from 87 Bowery St/Chinatown)- just avoid it. It's probably the same tour agency that will operate the tour. You may be able to save a few bucks from this company-tours4fun, but I assure you, you will have the WORST TOUR ever if you get it from them! Better spend a few bucks more on a tour you will enjoy & have good memories of. Good luck!