I hired this company on New Years Eve for transportation via a party/shuttle bus for four (4) hours of service. I spoke with the owner and we confirmed (via email) the services to be provided. When the driver arrived, he demanded that we pay him the money up front in full. Since we had limited options on a night that busy, we agreed under pressure and duress to pay in full before getting into the bus. In any case, after the driver took us to our 1st destination, he left and did not come back until 2:00 am. We called him and the owner over 15 times to determine their whereabouts because we were stranded. When I finally spoke to the driver, he admitted that the owner sent him on another job (in the middle of the time we paid for). When the driver finally returned at 2:00 am, he tried to extort more money out of us to take us home, stating that the owner told him that if he had to drive to more than one destination, that we had to pay for it! When I requested a refund for the 2.5 hours that the transportation was unavailable, the owner lied through his teeth, stating that the driver was at our destination the entire time, but could not get a hold of me and that I did not book four hours or service, but rather just a pick up and a drop off. The bus was also dirty and the run-down with a broken sliding door. When confronted about the issue and my demand to refund the time that the bus driver abandoned us, the owner lied through is teeth until threatened with his confirmation email for 4 hours of service and phone records that would prove his fraud and with the filing of a lawsuit.