I'm not one to ususally complain a lot, but I've just had my THIRD bad experience with this company and want to warn others.
1. A few years ago, I brought my car in for two new front tires. There was no one in the store, but I waited over an hour and a half. I had to go back into the garage to find out what was going on. It turns out the technician had taken my car for a road test and hit another parked car with it. They were waiting for a supervisor to show up to figure out what to do, but didn't even bother to tell me. When the supervisor did show up, he told me it was my fault because my brakes were worn out ( a complete lie). The damage to my car was minor so I settled for getting the two tires for free and popped the dent myself.
2. In 2010 I had four new tires installed on a different car. Again, it took forever. Finally the technician came out (he could barely speak English) and explained that he couldn't finish the alignment because he couldn't loosen the clamp on the tie rod. The only tool he had was a worn out Vice Grip pliers! We agreed that I would take the car elsewhere to get the clamp loose and return for the alignment. A couple of weeks later, when I finally had time, I jacked the car up and with the proper wrench loosened the bolt immediately. By then one of the new tires was showing wear on the outside edge because the alignment was so bad. I returned to the store. Not only did they try to charge me for the alignment, but they refused to replace the tire that they screwed up.
3. Today, I got a nail in one of the same set of tires. I went over to take advantage of my "free" road hazard guaranty. They wouldn't fix it because the OTHER tire, that they screwed up, showed wear on the edge. The point being that they wanted to replace the OTHER tire in order to fix the flat one. And since they won't replace a single tire, I would probably have to buy a pair.

The bottom line here is that these people are obviously rip off artists. I put a phone call in to their corporate office over an hour ago, no one has called back. Your best bet is to STAY AWAY from them, even thought their prices are attractive. You'll wind up paying more in the end

On Saturday April 9 my son Christopher brought his car in to have the snow tires dismounted and the summer tires mounted and balanced. The summer tires had only 9, 000 miles on them. I personally carried the summer tires to his car and inspected them. They had at least 1/4" of perfect tread on them and were in impeccable condition.

The service manager Ron told my son that he needed four brand new tires because his were bald, which is pure rubbish. I called Ron and he repeated to me that the tires were bald. See the pictures below for what he claimed were 'bald' tires.

I believe that the Shrewsbury center was trying to take advantage of a clueless young man who has no experience with what tires should look like.

I have been a Town Fair customer for many years, and have spent over $5000 on tires there, but I will never set foot in this establishment again. They have lost a customer for life.

Edward Acciardi
31 Gordon Circle
Grafton, MA 01519

To put it simply, Town Fair Tire is probably THE most immature company I have ever seen. The workers (Mike Pierre, Dave Hayes, etc) act like adolescents and the way they the company handles things is disgusting. They don't get breaks and are "frowned upon" for things such as not going to the annual dinner or yearly trip. They get harassed when out sick and badgered almost on a weekly basis, sometimes for things as stupid as making a phone call. Is this a company or a school? The whole company should do some serious rethinking when it comes to certain situations, as some of the workers are hard-working people trying to do their jobs, having to deal with the other immature workers playing pranks and making plain stupid remarks. The whole company is just ridiculous.

I purchase a set of Good Year tires from Town Fair Tire for my truck. These tires are $220.00 each. I did not have them mounted and
balanced there because they do not have that good of a reputation there. So I had them mounted and balanced at the dealer where I pur-
chased my car. Ever since I purchased these tires my truck has been shaking. I have had all kinds of things checked out to figure out what it is. I took it to a rim place because I though that it could be bad rims. Turns out rims are fine but when having the tires rebalanced at the rim place they show me and documented that the tires are out of round. So I then go back to Town Fair Tire where I purchased the tires for them to check them out and give me a new set if these are bad. They refuse to even deal with me because I was a cash and carry and that voids the warranty. They absolutely refused to deal with me. They are a goodyear dealer and they cannot re-
fuse to check out the tires and give me a new set if they are bad. I called GoodYear directly and they said they could force them to look at the tires but I did not want to deal with them anymore after what they said to me. They think they are dealing with idiots. Goodyear sent me to another dealer who checked the tires and found that they were indeed out of round. All four tires were replaced no problem and I did not even purchase them there. DO NOT USE TOWN FAIR TIRE IN SALEM N.H.!!!

Went to the Salem, NH, Town Fair Tire on Friday, Dec. 3rd, 2010 to have 4 new wheels & snow tires mounted on my wife's 2010 Hyundai Santa Fe. Dropped off vehicle around 12:30pm, and was called that it was ready at around 5pm. (Someone, I think the manager Chris, was yelling at the person to STOP! - the person talking was translating for the person in the background and told us to come and get the vehicle - it was ready.) So, my wife and I drove down and after about a 10-minute wait someone named Justin came up to serve us. I asked if the car was ready and he said "I don't know where to begin". I had gone to Town Fair against my better judgment as I have had nothing but problems with them in the past. I bought a set of studded snow tires for my '98 Durango from them. The tires work great; the problem is every time I tell them to rotate them they don't. (4 times in a row now) When I had them do an alignment on it the steering wheel was cut 70 degrees to the left. Chris, the manager told me that my "rear wheels were off". The Durango has a solid rear axle, and has never been in accident, so this statement is impossible. So I took it to Sears (paid another $69.95) and they aligned it perfectly and the guy that did it stated that "Town Fair Tire only adjusts the Toe, nothing else. They are just Toe & Go." To get back to my wife's vehicle - it was not ready because they put the new tires on the old rims and that is the condition it was in when we arrived. I exploded at Justin (raising my voice a little - no profanity involved but everyone in the store knew I was furious), informed him of all the above problems with them with my Durango, and told him to refund my money to my credit card and get us out of there. He did that, and wasn't snide but just very apologetic. He took my anger and refunded our money. The car would not be ready to pick up for another 20 minutes so my wife and I went home. They called that it was ready just as we were heading back. We picked it up and Chris, the manager was there and tried to apologize. I told him I was too angry to speak - and he shouted "OK - have a GREAT evening" with a big sarcastic smile. Furthermore, the vehicle only had 3300 miles on it so we told them NOT to align it. Chris wrote this on the work order. So guess what? They aligned it saying it was "a little off." Now, I have to being it back to Salem Hyundai to be aligned again as they are not competent to do alignments. Furthermore, when I took my impact wrench to re-torque the lug nuts, I found that they had scratched every lug nut well on the vehicle when they had removed the wheels. Now, we have 4 scratched wheels and a mis-aligned vehicle that is going to cost us to repair. My advice would be to go to Tire Warhouse instead, I've had them do work on my F-350 and they were much more competent and did not damage my wheels. I will NEVER use Town Fair Tire again for anything. I wouldn't trust them to screw the lid on a jar of peanut butter. My wife has a very busy job and had to take a day off to do this. Now I have to take a day off to take care of it and wait while they do it right at Tire Warehouse. Town Fair Tire should pay us for the alignment, 4 new wheels and our pay we lose for taking a day off. One of the worst experiences I've ever had at any retailer. (Not to mention that now I must do my winter tire changeover on my Durango myself which TFT is supposed to do free for life - I have a bad back, bursitis in my right shoulder and am on heart medications. That's why I paid someone else to do it - but am now screwed.)