What a HORRIBLE experience! Try any other tire company before even thinking of using Town Fair. It's obvous that management has never even talked about acceptable customer service with the employees. I heard several nasty conversations with other customers (while I wayed for 3 hours when I had been told it would be "quick") and then we all got to hear the employees openly bad mouth the customers that had just left. The list of what I experienced is as follows:

- badly sracthed one of my rims and insisted that I gave it to them like that
- asked me to carry my tires back and forth to my car in the parking lot
- Repeatedly gave me the hard sell on getting an alignment done on my 4 month old car (it's so obvious how they are commissioned)
- The coustomer "lounge" is a bunch of plastic chairs surrounded by the tire inventory to make a "room"
- I swear this happened, they took my credit card info by taking one of those really old credit card slips, that no one has used in years, and RUBBING A PEN OVER THE SLIP WHILE HOLDING MY CARD UNDER IT!

TERRIBLE, TERRIBLE, TERRIBLE - extremely unprofessional

I brought my truck in a few weeks back and had four new tires installed on it. Not cheap, now, I waited two hours more than they quoted me, and was apologized to by the person who claimed to be the manager, (he was not).
I got it home, and lo and behold, three out of four rims had damage to them, dark, deep scratches all around, and around valve stems.
I went in the next day, and the "manager" looked it over, it assured me that they would have one of their subcontractors paint the rims. Got me thinking, if they have someone on retainer just for that, do they damage rims often?
He told me that they subcontractor would call me to schedule a time. Either he didn't or did not know how to leave a message, so I could call him back.
A week later, I called back, this time the real manager, "Rob", told me that they were waiting for me to paint my rims. I informed them I don't read minds, and to have the painter use voicemail. He again filled my head with false promises of proper communication. Guess what? The painter either never called again, and certainly did not leave a message.
Now I have been fed up. I emailed their corporate website, only to recieve a phonecall from the district manager who angrily told me that it was ME that did not show up for these so called "appointments". How could I show up for an appointment of which I never made, or no one made for me? He refused to listen to reason, and became more and more angry. He left me with these words. "My offer for the paintings on the table", take it or leave it. Then before I could reply, he simply just hung up.
So let's see where this leads me. Town fair tire did in fact offer to rectify the situation, but only offered and never followed through, not even with a phone call. They were extremely rude to me, and treated me as if I wasn't the customer they had damaged goods on at all, but more an extreme annoyance.
Never again.

they stripped my wheel lug bolt and told me to get a lug nut... went to the auto store and got a wheel lug and rushed back for them to replace it only to find out it was the wheel lug bolt and they don't even replace them and to go to a garage.  I got two quotes of $175 and 200.  Both places said it was caused by mishandling of the car and forcint the wheel lug nuts on at an angle and should of been threaded before an air gun was used on them and the store will not take any responsibility.  I am escalating this higher to corporate and even the attorney general's office if mabe.  They should be careful.  Then the guy also had the nerve to tell me the bolt was rusted on and that happens when you do not maintain the tires properly.  they are the only ones who touch them (tires that is) and I rotate every 5-6k and put 1k a month on the car.  I also park in a garage at home.  there is no rust what so ever.  LIES LIES LIES

Second rate tires, alone, are a buy but add-ons and service charges bring the price up to average. Do not be fooled... "free" alignment really means quick shoddy work which will mean many trips to the store for correction, or expensive work at a decent garage. Workmen are not allowed to make more than a single adjustment, even though it would only take another 5 minutes. Balancing is done on a machine any assistant mechanic could use, but the workers can't be bothered unless the manager stands behind them. Unless you want to spend hours waiting for shoddy work, as I had to, spend a little more than their come-on price so you can walk away satisfied. Town Fair's final price isn't any better and the service is terrible.

I brought tires from these jerks last year for my 2005 sts Cadillac. They sold me tires for the front of my car and charge my $1, 000 for two tires with balancing and valve stems for them. They told me these tires where on a discount. I brought the tires and one year later the tires have begun to where out. One of them has a bubble on the side wall. When I returned to Town Fair Tire they told me that It was a road hazzard and that they couldn't replace the tire because I didn't have their road hazzard Insurance that cost another $13.00 per tire. I ask them if they sold me tires for $1, 000 then why didn't they tell me that road hazzard was extra then. They expained that it wasn't their fault so their is nothing that they can do. But they wanted me to sign a waiver saying that I know that the tire is bad and might blow out at any time. I told them I would not sign anything of the kind and they will here from my attorney.