Town Fair Tire

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1 stars
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Category: Automotive

Contact Information
Danbury and Brookfield, Connecticut, United States

Town Fair Tire Reviews

Kim January 18, 2009
Charging for Services that come Free
Veterans Day 2008: Upon having a 2pm appt. and not leaving until 5pm, and after listening to at least two other customers blast the personel for the same issue, while NO manager stepped in, I noticed I was charged for an alignment that comes FREE with my tires. Keep in mind, I did ask the Town Fair empolyee at least two times if it came free. But his selling skills or should I say, "improper wording" of a Balance AND Alignment being one in the same, made me think otehrwise. When I sent Town fair a letter via email, as of today 1/18/2009, not one Town Fair manager has even called me. Instead, I recieved an email to say, my letter would be email to a regional manager and that I would be reimbursed $25.00 ..Which still has not arrived... because they were waiting for me to reply (??) ~This was by far the worst expeirence I have ever had in their industry! I would NEVER recommend them to anyone.
bverbss06 January 8, 2009
double charging
heres another for Town Fair Tire...i went in and ordered 2 Cooper Zeon tires..the tires came in about three hours later and they did what i wanted mount balance and align...my salesman was busy with others so someone else helped me cash out...NOW here is the problem..the tires came to a total of $386.59...i paid $390.00 in cash and got $3.41 in change...now its been almost 3 1/2 weeks and i recieve a call from Town Fair saying...""we need to discuss your invoice our corporate office is saying there is an open account for your sale which means that we never got paid and they would like me to come in and pay""...now because someone either screwed up and never put it into the system or one of the employees has sticky fingers they are expecting me to go down and pay for my tires AGAIN...i told them i refuse to pay again and they asked if i had a receipt...the day after the work was done i called and told them i never got a ""PAID""invoice only a small cash register receipt..when they asked for proof of payment 3 weeks later i told them what i had and they said they never use those types of slips...they have called me 4-5 times a day for over a week now and im just waiting to speak to corporate and in the meantime i have contacted ATTORNEY GENERAL Richard Bluementhal's office to help me with this unresolved issue...WARNING STAY AWAY FROM TOWN FAIR TIRE .. they will rip you off...
Bob December 17, 2008
Unprofessional
I normally do not take the time to blog a complaint, but after todays (12/18/08) mess I need to tell everyone.

I had a simple flat tire repaired. That was fine, nice job, BUT. I went inside my truck and everything was upside down. One can only assume that the employee was having a bad day and messed the inside of my truck. Employee was looking for the socket to unlock the tire. All compartments where messed up. Center compartment, glove compartment, under the back seat compartments. Items inside the door compartment I found on the back seat floor???

Portable razor was broken, this I leave in the front door compartment, why it was on the back floor one can only tell. I left the razor at the North Haven store. Employees actions uncalled for and unprofessioanl.

I complainted to the manager and showed him the mess. The manager did apologized (accepted), but it seems some new policies need to be enacted. May I suggest that a manager inspect the inside of a vehicle prior to and after any tire is repalced or repaired. A review for employees on how to respect a customers vehicle and please call owner if you can not find socket to unlock tire. A follow up phone call to see if everything was fine.

As a commercial customer I expected better. In this economy it only take one employee to tarnish your name and months to repair it.
October 29, 2008
TERRIBLE SERVICE- Unneeded upselling, took advantage of female alone
My wife went to these jokers for a simple FREE Flat Tire Repair- We bought the tires from them NEW in Dec 07- Have been there 2 times since to fix a slow leaking tire that has been that way since Dec- She went again today (the 3rd time) and got sold into a alignment, rotate, balance, etc for $100- Called manger "ed" and he stated that no the alignment did not cause the slow leak, that the slow leak was now "just two nails and a cracked valve stem" that they couldn't manage to find UNTILL she ponied up $100 bucks- SCAMMERS- BEWARE AND DO NOT SEND YOUR WIFE THERE ALONE
September 11, 2008
Bad service
I bought 4 tires for my car and the receipt lists free flat tire repair as being included in the price. I did get 1 flat repaired for free. I even bought 4 more tires for my other car from them, based on the convenience of having free flat tire service. Then, when I needed another flat repaired, they charged me. When I disputed the charge, they said they were posting a notice that flat tire repair was no longer free. I bought the tires with the free flat tire repair and they should honor the original agreement. BE VERY CAREFUL. These people do not keep their promises.
May 17, 2008
Advertised pricing!
Town Fair Tire web sites states, "We beat the internet." This is not true. Nor do they beat mail order pricing. Their advertising is a lie. I specifically requested, exact same product. Exact same service, (cash & carry.) What really flagged them as a "sell up" driven company, is their "free" front end alignment. This is clearly a come-on to sell not needed, high margin parts. Such as, ball joints, tie rods, shocks, and steering racks.

This company stinks from a distance.
February 18, 2008
Shoddy work!
These morons ruined all four wheels and didn't even have the lug nuts torqued to proper specs. After months of lip service from the store manager and their customer service rep I was offered a partial payment to replace wheels. They are a shaky outfit, and I recommend trusting the safety of your family to someone else.
November 30, 2007
Worst service ever!
Brought two vehicles in for new tires. On the first vehicle when we went to pick it up the person driving our vehicle came whipping thru the parking lot with no lights on and it was dark. They almost crashed into another vehicle. Then they couldn't figure out how to get the key out of the ignition. We sat there and watched this. Then came the second vehicle. They called to say the car was ready but they could not do the alignment due to a part freezing up so they would have to give me a credit. So I go in and ask if they applied the credit to my credit card account and the response I got was um the person who does credits won't be in until Monday give him a call then. Monday comes I call to get my credit and they tell me that anyone can give a credit. Then he tells me that I can get the part fixed within 30 days and bring my car back so they can do the alignment. I told him please just give me the credit because I will just have my mechanic do the alignment when they fix the part. He then told me that I have to bring the receipt from the other company stating this was done within the 30 days then they would give me the credit. I spoke with several people. It got to the point where when we tried to speak with them they just hung up on us. When someone went down to speak with them they were very rude, loud, and cussing at them. This is the poorest customer service I have encountered in my life. Something needs to be done.
October 16, 2007
Lug bolts damage
Anyone who has had tires mounted at Town Fair Tire should remove their wheel covers and check to make sure all lug nuts have been put back on and that their is no damage to lug bolts.

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