Managing Director Toyota Motors
Dear sir,
As a senior owner for Toyota cars, currently I had Toyota Corolla 2008 purchased as a new car from Toyota Egypt. Iam proud to be an owner for Toyota prestigious car and I encouraged many of my colleagues to have toyata cars. As a medical doctor I need a heavy duty car and no doubt that Toyota Corolla was my perfect choice.
Recently I visited one of your service centers at Cairo at your new centre (Al Qahira Al Gadida) for a gear box hanging –MMT- (More than 5 times). My current meter reading is 25 .000 km as of 15th February 2009.this was my 5th visit for the same problem, I own the car for 6 month, and more than one month the car was in the Service center for the same problem that affected me economically and psychologically and of course it affected the reputation of Toyota.

As per current company regulations am still under warranty period. I did inform the reception engineer about complete hanging in gear box. Service center customer coordinator informed me that the car seems to need a gear box replacement and control unit replacement!!!
This was a real surprise to me sense the car is 2008 model and the meter reading is only 25.000 km and all previous maintainance were done through authorized Toyota service centers. This affected my confedence about Toyota.
Certainly iam still under warranty period, and my car is still at toyota service center since 15 th February 2009. It seems that they failed in fixig the problem as it reoccur more han 5 times in the last month. And it's not my guilt to have a car with factory default.My compensation is to have a new car not a fixed car, and to have compensation about the financial and psychological damage that affected me. I choose to buy Toyota for it's good reputations but it seems that I was wrong? So please stand by me and bring to me my rights.
Toyota corolla 2008 with 25.000 km and regular maintainance and have a contous unsolvent problem in gear box????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????. I trust this is a very serious situation that affects Toyota reputation that reflected with a real surpurise to me and my colleagues who owns or who is planning to own Toyota cars.
Iam bringing this critical situation to your kind personal attention and really iam suffering from the recurrent problem in the gear box, in my car that seriously affect my daily obligations as a medical doctor,
Your early feedback is highly appreciated,
Sincerly yours,
Dr. Mostafa Hamed Kadry



Toyota corolla 2008
Plate number: kliobia 393101
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