Date : 21/07/2010

UMW Toyota Motor S/B
2 Persiaran Raja Muda,
Seksyen 15,
40200 Shah Alam, Selangor.
Tel : 603-51236688
Fax : 603-55120844
Attn : Mr Peter R Rayappan (Regional Manager, Pen Malaysia Operation)

Dear Sir,
I refer to the above matter and your letter dated 15/07/2010.

I write this letter so that i may express my deep dissatisfaction with the paltry offer of "a special package...and a reasonable trade in price" for my car stated in your letter above.

This offer comes after your admission that the misalignment of the digit on my engine block was entirely caused by the actions of your company. Further compounding my dissatisfaction is the fact that the corrective actions had been taken in order to fix an engine failure in the first place. I hope you can see that your attempt at resolving the issue with my engine resulted merely in the substituting of one problem with another.

I take note that you have expressed on behalf of your company how "deeply sorry" you are for the "considerable amount of inconvenience" that has been caused to me. However i have also taken note that you have proposed no other offer of compensation for the inconvenience and losses i have suffered as the result of the admitted actions of your company other than the above mentioned paltry offer. In particular i have suffered the following :

- a reduction in the amount of money that i could have sold the vehicle for ;
- the great inconvenience due to the loss of use the vehicle for the period in between the period when the insurance of the
vehicle was still valid ;
- the payment for the renewal of the insurance which became necessary only because the vehicle could not be sold at the
time due to the misalignment of the digit on the vehicle engine ;
- charges imposed by Puspakom for the inspections required ; and other losses yet unknown.

I sincerely feel that you need to offer a more equitable package to me in order to compensate me for the losses i have sustained. I counter offer a package that i feel will adequately compensate me for the losses i have sustained. My proposal is as follows :

- that UMW Toyota Motor Sdn Bhd. ("UMW") compensate to me an amount equal to the different in value that could have
been obtained for the vehicle but for the misalignment of the digit and the eventual selling price. Due to the reason of
this, buyer had canceled the order which the price he offered to me is Rm73k, and your company refused to buy in this
vehicle, i forced to sell it immediately to other car dealer with the lower price to get cash, the price they offer me for
buy in only is Rm64k. The variance is Rm9000 between the car dealer buy in price while my last buyer is offered me
Rm73k.
- reimbursement of the charges incurred as a result of your admitted error, including but not limited to, the NCD insurance
recovering premium Rm1011 after i found that my inspection is failed, Puspakom inspection charges Rm150 and petrol
fees Rm100 during this period that i had to paid.
- an undertaking from UMW that UMW will further compensate me for any further losses due to a depreciation in the value
of the vehicle should the vehicle again fail to be transferred to a purchaser due to any error attributable to UMW and/or
its agents.

Rest assured that should our discussions fail to result in a mutually satisfactory conclusion, i will consider proceeding to legal action to pursue my claims against UMW.

I also take this opportunity to put in writing my objection to your imposition of an arbitrary period of "seven (7) working days" from the date of your letter. Providing me a mere 7 days to consider your offer, after considering the amount of inconvenience your company's action have cause me, is adding insult to injury.

I look forward to your reply.


From vehicle owner,
Lee Chee Boo
JHN 6266