To Whom It May Concern,

Three and a half years ago, I bought a Toyota Avanza from a Toyota Agent in Klang, Selangor Malaysia. After a month of driving, my 2 years old son then noticed wet patches at the floor carpet near the front passenger side. I went to the Toyota service centre (Sg Rasah, Shah Alam) to get it checked. The Service Advisor informed me that the leakage was from the windscreen and it was repaired. 3 months later (during the monsoon season) I found out that there was leakage again at the same spot. I left my car for 3 days at the Batu Pahat Service Centre (after the Sg Rasah Service Centre insisted that the leakage came from the windscreen), and I was informed that the leakage was not from the windscreen but the 'wire harness' (I am not sure of the term used) and they changed my entire front carpet. At that time I was sure that my car was leakage free and have had my confidence back towards Toyota Products.

During the 2nd year of ownership, the leakage came back at the same spot and this time of my own observation the leakage was there all the while unoticeable (perhaps of my too high hopes and confidence of Toyota products). I went back to Toyota(Malaysia) HQ in Shah Alam, Selangor Malaysia and they sent me back to the Sg Rasah service centre again for a thorough check up (it seemed to be). As I have only one car, I have to rent a car for RM 300.00 a day for 5 days (including weekends) . I have spoken to the Customer Service in Shah Alam HQ about my predicaments and constraints. I think they symphatized me but beyond their powers to help me to make claims of the amount that I have spent. Again the Manager of the Service Centre in Sg Rasah confirmed to me that my problems solved and the leakage was from the rubber stopper at the floor board.

3 months later (my last month of warranty period), the leak came back at the same spot and I went back to the service centre. I was deppresed and very angry and the verge of freaking out to the local press!! Mr Koh, the manager of the Sg Rasah service centre called me (after I made a complaint out of anger to one of the Customer Service Officer, Ms Nicole). I sent back my car and this time they took a day to check again and I was informed that the leak comes from the car door rubber. It took me another day to change the rubber and now I am a Toyota car owner with less confidence on the product. Right now, with the warranty period ended, I have fobias whenever it rains! My problem started since day 1 and I am asking another year of warranty from Toyota Japan. Kindly check the history of my car registration number BJB 1730 for your kind referrence. Thank you.

Without Pride and Prejudice,

Too Sin Kiong (Mr)
Hp NO 016 285 9763