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chelc702
February 3, 2010
GAS & BRAKE PEDAL FAILURE
In regards to the issues of the accelerating gas pedal/locked gas pedal on many toyota models, it is stated by Toyota themselves that their cars are unsafe to drive to the point of stopping production on more than a few models. My car, a Toyota Prius, is one of the very first of the models to be recalled. I have recieved notice from toyota that they are well aware and that I will be receiving further notice in regards to rectifying the problem. That was 3 months ago and now, just today, on my local news Toyota stated that tehy have discovered problems with their brake systems. Makes sense, if the car accelerates on its own-where do the brakes come into place? They don't because there is now a recognized failure with the brake system.
So being I am driving an unsafe car as stated by Toyota, can I stop making payments on my unsafe car until this problem is resolved? Toyota drivers are basically makng monthly payments for their metal casket. I honestly, hope that Toyota comes up with some kind of compensation. I'm not looking to sue, of course not But for the mean time, why should I pay? Can they freeze payments? I mean, this is ridiculous.
Please, knowledgable advice is appreciated.
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omar s. hassan
December 21, 2009
quality of dealer, response from toyota
Dear Customer Relation Manager,
I am writing to you as you are representing Toyota Company which is one of the largest companies in the Car Manufacturing Business. Since over than 15 years, I was purchasing this product provided that Credibility and quality of work as well as attending to warranty claim is superior among of others. Now things start to change from first incident I encountered with Toyota dealers.
The latest car I purchased from Toyota / Saudi Arabia - Khobar was Prado, model 2007, I started to encounter difficulties when I send my Car for repair to Markazeia" Your dealer in Amman / Jordan" located at Markh when the engine was subjected to overheating due to un expected damage in the radiator. Al-Markazeia " Amman dealer" have done the repair with charge been paid fully by me as it is out of warranty.
By end first week of Nov, I found the RMP starts to de accelerate and Problem possibly generated from the engine.So, I send the car to Toyota workshop in Khobar / Saudi Arabia where, I purchased, After investigation by Toyota Workshop, They have advised me that the oil filter is counter fit and wrong assembly was made in the engine part. So, they have refused to cover it under warranty cause of damage was clearly from wrong assembly of engine.
I have requested a technical report from Toyota / Khobar where I have also send it to Markeziah in Amman as an evidence of failure of repair was reported. All issues incorporated in the technical report was caused by Al-Markazeya in Amman.
I got clear answer from Al-Markaziyah refusing to accept the technical report as an evidence of their failure.
Now, I got in the middle of two dealers neither one accepting the warranty nor admitting the mistake. The cost of repair will be SR. 8, 000 since sever damage incurred in the engine.
Dear Sir,
I am writing to you cause this will destroy your reputation and your credibility of authorizing none professional dealer in Amman to handle such incident. Incorrect Repair, un professional response nor acceptance of mistakes where no attics in such behavior.
Do you take the responsibility of protecting your reputation, Do you attend to claims to use your influence in order to respect the customers. Where Toyota position after selling their product through un professional dealers and authorizing such service providers workshop.
I am expecting your attention to this case and my plan to go far in pursing my case to the maximum level as it is more than repair charges, It is an attitude and un athical behavior from Amman Toyota dealer.
Wither I am correct with respect to my expectation from you, I will find out from your kind response.
By the way, photos of oil filter and incorrect assembly was taken by Toyota workshop in Khobar as reported by them. Attached is the technical report.
Thanks,
Omar Hassan
V.P.Product
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