I purchased a Toyota Coaster from Toyota Trinidad Limited last year. The vehicle was listed with all the features listed below:

Center Door

Rear Window Wiper

Front Headrest

Fuel Lid Opener

Rear Window Defogger

Intermitten Windshield Wiper

Digital Clock

Factory Air Conditioning System

Brakes Front Ventilated Disc and Rear Drum

High Speed Sensitive Power Steering

Reverse Warning Buzzer

Driver and Passenger Sun Visors

Tripmeter

Front & Rear Mud Guards

Side Door Mirrors

and listed at $440, 000.00 TTD. I explicitly inquired to confirm the features. I paid amount quoted however the vehicle came with half the features. The sale rep Brendon Ache signed agreeing that the features are missing. The company to date has refused to install or refund me for the features. The director later stated if I want the feature that was suppose to be on the vehicle I need to pay an additional $92, 000.00 TTD.

After all this horror with what is suppose to be a reputable company I went to purchase parts from them as the vehicle was in a accident. The total cost of the parts was approx. $56, 000.00TTD, and I casually inquired if I will get a discount due to the size purchase and if was GIVEN. But I already had a manager's check for the full amount. I was told to pay with the check and I will receive a refund for the difference. It has been 5 month and still have not received the refund. The director "Andre Baptist" sent me an email stating if I drop any and all legal action against Toyota Trinidad he is issue the refund for an approx amount of $17, 000.00TTD.

Toyota Trinidad and Andre Baptist has gone from using Trick and Bait tactics to Ransom Tactics.

I'm shock that a reputable company like Toyota can allow a pig headed man set such a reputation for them in one of their locations. How can the heads of a company stand by and allow a director rob customers and tarnish their company's reputation.

I have copies of all documents to support my claim and emails from the director "Andre Baptist"

I hope Toyota this issue can be resolved and not allow one man acting as a director to tarnish their company's name.