We received a loaner because our vehicle would be in for repairs for at least one week. On December 31, 2010, I noticed that the Illinois license plate would expire at midnight of January 1, 2011. I called Elmhurst Toyota and informed them that I would not be able to drive the vehicle legally after midnight.

They informed us there was nothing they could do because they didn't have any replacement stickers and it would be okay to drive. I informed them they were wrong and I could be ticketed if I was driving the vehicle on expired plates. The service department said they would pay for the ticket if one was issued. The vehicled was parked and never driven for the weekend.

On Monday, January 3, 2011, I called (10:45am) the dealership and asked to speak with the General Manager and I was informed that he was with a customer. I was given his voicemail and in turn, I left my contact information. At approximately 2:30pm on the same day, I called the dealership back and asked to speak with the general manager once again. I was informed that he just left the building to go to lunch. I left my contact information once again and requested that he call me when he returned from lunch. I then called Toyota's Corporate Headquarters and during the recorded message, they suggested I call the dealership and speak to the Customer Relations Manager. I called Elmhurst Toyota back and asked the operator to connect me with their Customer Relations Manager. The operator had no idea what I was talking about and transferred me to the service department. They had no idea who or what the Customer Relations Manager was. They transferred me to the finance department and they transferred me to the sales manager who then transferred me to some other person which ended up being a recording. I left my contact information and requested to have the Customer Relations Manager contact me.