K RAJAMOHAN A/L KUPPUSAMY
TEL:O12-4696159
05.07.2010

CUSTOMER COMPLAINT ON TOYOTA VIOS (J)AUTO-PJR 5365

1 PURCHASED FROM DEALER FADASON SDN BHD, BANDAR PERDA, BUKIT MERTAJAM, S.P.U
REGISTRATION DATE:02.06.2010

1.1 BRAKE LIGHTS-SOMETIMES MY BACK BRAKES LIGHTS WILL BE 'ON' AFTER I STOP ENGINE
AND PARK MY CAR. I COMPLAINT TO ENCIK IZHAM.

2 ON THE 26.06.2010(SATURDAY) AROUND 1.00 PM I WENT TO FADASON CENTRE
AT BANDAR PERDA TO CHECK WHY MY CAR'S BRAKE LIGHTS 'ON' SOMETIMES AFTER
STOPPING THE ENGINE.

2.1 THE MALAY TECHNICIAN ON DUTY SAID HE HAD ADJUSTED THE LIMIT SWITCH FOR THE
BRAKE PEDAL AND I SHOULDN'T HAVE THE BRAKE LIGHT 'ON' PROBLEM ANYMORE.
I THANKED THE TECHNICIAN AND DROVE HOME.

2.2 WHEN STOPPED MY CAR'S ENGINE AND PARKED, MY BRAKE LIGHT WAS 'ON' AGAIN.

2.3 I DROVE TO TOYOTA FADASON SERVICE CENTRE AGAIN AND TOLD TO ENCIK IZHAM
OFFICER IN CHARGE THAT I AM VERY ANNOYED ON WHY THIS SIMPLE PROBLEM
OF ADJUSTMENT OF BRAKE PADEL LIMIT SWITCH CANNOT BE SETTLED DURING FIRST
VISIT, AND I HAVE TO COME BACK AGAIN ON THE SAME DAY.

2.4 THIS 2ND TIME (AROUND 2.30PM) A CHINESE TECHNICIAN ON DUTY VERY ANGRILY
DROVE MY CAR VERY FAST (LIKE A SPORTS CAR)INTO THE WORKSHOP.I DID COMPLAINT
TO THE OFFICER IN-CHARGE(ENCIK IZHAM)BECAUSE HE ALSO CAN HEAR THE TYRE'S
SOUND.

2.5 I ALSO WENT TO SEE THE MANAGER (MR NG) TO HIGHLIGHT MY BRAKE LIGHT PROBLEM.
I SAID TO THE MANAGER:"WHY DIDN’T THE TECHNICIAN DO IT RIGHT THE 1ST TIME." I MADE
A CUSTOMER COMPLAINT FOR MECHANICAL IMPROVEMENT.

2.6 ON THIS DAY 3-7-2010(SATURDAY)WHEN I SENT MY CAR FOR MY 1st SERVICE THE CAR FOR MY 1st SERVICE, THE
MANAGER MR.NG CALLED ANOTHER TECHNICIAN TO EXPLAIN TO ME THE SAMPLE OF EXPLAIN TO ME SHOWING ME THE
SAMPLE OF THE BRAKE LIMIT SWITCH.I WAS SATISFIED WITH HIS EXPLAINATION BECAUSE
UNTIL THE 3-7-2010 I DID'NT ENCOUNTER ANY BRAKE LIGHT "ON"PROBLEM.I THANKED
BOTH OF THEM FOR THE EXPLAINATION.

2.7 THEN ON 3-7-2010(SATURDAY)I SENT MY CAR FOR THE 1st SERVICE AFTER A MONTH
FROM THE REGISTRATION DATE.THE SERVICE WAS WELL DONE, I PAID FOR THE BILL AND
DROVE AWAY.


3 PLENTY OF SAND INSIDE THE PETROL PUMPING INLET

3.1 ON MY WAY HOME FROM THE TOYOTA SERVICE CENTRE, I STOPPED AT PETRONAS KIOSK
TO FILL PETROL.

3.2 WHEN I WAS ABOUT TO PUMP IN THE FUEL I SAW PLENTY OF SAND SURROUNDING THE
PETROL TANK INLET CAP AND COVER.

3.3 I USED THE TISSUE TO REMOVE MOST OF THE SAND, AND I PUMPED IN THE FUEL.

3.4 THEN I DROVE BACK TO THE TOYOTA FADASON SERVICE CENTRE AND I SHOWED THE
REMAINING OF THE SAND TO MR.NG AND THE TECHNICIAN WHO SERVICED MY CAR.

3.5 AFTER THE MANAGER MR.NG CONFIRMED THE SAND, I REQUESTED HIM TO CLEAN UP MY
PETROL TANK, FILTER, ETC, ETC.

3.6 MR NG SAID THAT HE WILL CHARGE ME MORE RM200.00 TO CARRY OUT THIS CLEANING
JOB IF THERE IS NOTHING FOUND INSIDE THE PETROL TANK.

3.7 I AM ONLY WORRIED THAT THE SAND CAN FURTHER DAMAGE OTHER MECHANICAL
PARTS OF THE ENGINE AFTER SOMETIME.

3.8 SO, I AGREED TO LEAVE MY CAR PJR 5365 ON THE 03.07.2010(SATURDAY) AT THE
TOYOTA FADASON SERVICE CENTRE AROUND 5.45PM.

3.9 TOYOTA FADASON SERVICE CENTRE WILL CARRY OUT THE FUEL TANK CLEARING ETC..
ETC…. ON THE 05.07.2010 ON (MONDAY)

4 REPUTATION

4.1 I AM ALSO CONCERNED REGARDING TOYOTA REPUTATION. I HOPE WE CAN SETTLE THIS
PROBLEM IN A DIPLOMATIC WAY.

4.2 PLEASE CARRY OUT A THOROUGH INVESTIGATION ON THE TECHINICIANS WHO DID THE
THE ADJUSTMENT OF THE BREAK LIMIT SWITCH ON THE 26.06.2010 AND 1ST SERVICE ON
03.07.2010.

4.3 TOYOTA FADASON SERVICE CENTRE'S CCTV CAN CAPTURE THE TECHNICIANS ACTIVITIES
ON THE 26.06.2010 AND 03.07.2010.

4.4 I ONLY SUSPECT THE TWO TECHINICIANS WHO ADJUSTED THE LIMIT SWITCH FOR THE
BRAKE.

4.5 RESEARCH CENTRE PLEASE ADVISE ME WHEN TO TAKE MY CAR FROM THE TOYOTA SERVICE
CENTRE.

4.6 I WILL NOT TAKE OUT MY CAR FROM THE TOYOTA FADASON SERVICE CENTRE UNTIL THE
THOROUGH INVESTIGATION IS COMPLETED.

4.7 I WILL HAVE TO RECEIVE A FULL SERVICE REPORT INVESTIGATION FROM YOUR TOYOTA
RESEARCH CENTRE BEFORE I CAN TAKE OUT MY CAR FROM TOYOTA FADASON SERVICE
CENTRE, BANDAR PERDA.

4.8 HOPING THAT TOYOTA RESEARCH CENTRE WILL GIVE FAVOURABLE CONSIDERATION TO
MY COMPLAINT.

FOR DETAILED EXPLAINATION PLEASE CONTACT K.RAJAMOHAN AT 0124696159.

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