I have had a terrible time with Toyota Financial Services. After days and days of phone calls they offerred me £58.70 off the bill that I owed and was in dispute. It was offered as a Good Will gesture and to apologise for the service I had received. Now it is straightforward so far. However it took me 1 week to get this taken off my account. Initially they said that there were conditions attached to this Goodwill gesture and then the top man agreed. I felt that they had gone to far and eventually received a letter indicating that I had been given the reduction but they still did not take it off my account. Four days of phone calls and still this has not happned. I think for the size of Goodwill gesture offerred they can keep it.

I must say I have always been a avid Toyota fan. Toyotas have been the chief mode of transportation in our family for over 25 years. My first car was a Toyota and I recently purchased a Camry Hybrid. I have also went as far as doing briefings for companies on "TPS" (Toyota Production System) and its' "pull" system. Up until recently, I have had nothing but fondness for what seemed like a very admirable company.

My car was flooded in the after-effects of Hurricane Bill. My very new Camry Hybrid was totaled to my horror and disappointment. I had financed the car, bought GAP coverage, and an extended warranty all through Toyota Financial. I had expected to be on the road in a 2010 Camry in no time. Little did I know, this hope was a short lived. I have been patiently waiting for a person at Toyota Financial to give me the truth or point me in the right direction. My insurance company sent over the check to pay for the current value of the car. The next step would be for Toyota Financial services to cover the difference through the gap insurance, right? Wrong! Toyota representatives told me the extended warranty would have to be cancelled and payment submitted by the car dealership where I purchased the car. Toyota Financial would then have to deposit the checks from my insurance company and car dealership before they would initiate the "GAP process". Oh, and by the way, I would still be required to make the same payments. This leaves me, a single mother of two, without a car (my insurance supplied a rental vehicle until the check was sent to Toyota) without an estimated date to receive one. My insurance company sent the check and after several phone confrontations with Toyota Financial, the check was cashed. Now, I must wait 30 days (the period Toyota Financial gives the delarship to refund the extended warranty) for the extended warranty to be cashed and who knows how long for the "Gap Process" before I can get a new Toyota. (Yet your loyalty is still with this company.) How am I the consumer benefitted by the loss of my vehicle?

I am quite well versed on the customer satisfaction policies of Toyota, but right now it just sounds like verbage that looks good on paper. Needless to say, after this whole mess is done and over, I will take my business elsewhere. It really saddens me to think that a company as well built as Toyota turns its back on its longtime customers. It's a sad day!

I have been a loyal customer of Toyota for a long time and have bought 6 cars from the same Toyota dealer within 15-20 years. We have been a Toyota family but never again. All of our cars have been financed through their financial services "Toyota Financial Services". I HATE THEM FOREVER. All they have done for me is just harassed me and ripped me off for just being late in payments. They have called me day and night, even past 9pm on weekdays and all weekend. There is a Law that prohibits collectors to call consumers past 9pm and on weekends but that never stopped Toyota Financial Services. I had been laid off from work because of the financial crisis we are facing right now. I was late on my car payments for only 2-3 months. I was late before but I paid those payments with late payment fees, which they charge as they please. I had called them back recently saying that I have a new job now and I will make those late payments and asked them to just give me a one week time until I get my first paycheck. I also asked them to stop calling me with their harassment calls. The next I know, I had a Repo Agent at my door in 2 days to pick-up my car. The only option he gave me was to either pay-off the 3 late payments (almost $1500) or he would tow away my car. This is how TOYOTA FINANCIAL SERVICES treats their loyal customers for being honest. So, I borrow money from a friend and payoff ($1500) to bring my account to current status. The only way they would accept payment would be through 'Western Union', so I had to pay another $13 for their fee. So I did that. Then I call them to give my Western Union confirmation# to make sure that they received it and to confirm that my account is in 'current status. First I spent more then 15 mins talking to a rep who would not give me her name at all not even first name with an ID. She was very rude and would not co-operate with me and then I asked to talk to her Manager who was even more rude and again would not provide his name and ID for my records. Mind you that anytime we call them, the first thing they do is they verify all of my info and record my call and they don't want to give me any details as to whom I talked to over the phone after making my payments. We have right as consumers to have their information as to whom with talked to for our own records but they would not give me that at all. Total B.S. here. Folks, Toyota has no respect for their loyal customers, they have no sense of customer service and honesty does not exist for them. They are a TOTAL rip-off and I would stay away from TOYOTA now and forever. I will never by TOYOTA cars as long as I live. It's time to file a lawsuit...

My car was stolen and recovered out of state. Because of miscommunication from the impound lot, Toyota was called to take the car or risk it being sold at auction. This despite the fact that it was tagged as a stolen car and there were active attempts by the insurance company to release the car.

Toyota took possession of the car without notice to me or insurance company. All payments were up to date. Then, when contacted by insurance company, they roadblocked the appraisal by moving the car from lot to lot without informing anyone. Finally it was appraised and the loan paid off.

Now Toyota is reporting this fiasco as a "repossession" on my credit reports. I contacted them with all my documentation and they still refuse to take it off the reports! Now I have to shell out for a lawyer to try to get this misinformation off my reports. In telling this story to people I know, I have found that other people have had similar complaints about Toyota Financial and their unfair practices.

Mr. Ryo Fukuda from Toyota Motor Sales USA Customer Relations has contacted me that he is very concerned with my complaint and directs me again to Toyota Financial Services at the same phone number 800 874 8822 with the same department, where Chris tells me that again Toyota does not negotiate.

I do not know why would someone say that he or she is very concerned and directs you again to the same department for the same outcome. This amounts to a run around pretending to care about customer service.