I am a satisfied customer of Honda from last 15 years or so. Your new Toyota appearance appeals me and unfortunately I decide to get one new Toyota GLI. I visit Toyota nearest out let and inquire the delivery time which was communicated 60 days to me. I then book one Toyota GLI and paid Pak Rs 1.354 Million via demand draft of Bank Alfalah Limited no DDBRM 000124 / 43 on dated July 15, 2009 at TOYOTA Walton motor Lahore. I was allotted 2818773 booking number. I wait till 60 days and then contact Indus motor help line for delivery status of my vehicle on September 16 then on 24 and then on every day uptill now. Till 30th September I was asked to wait as due to long Holidays production gets slowed and the car will be delivering within 30th September but unluckily it was fraud commitment. I then contact again to Indus motor on 1st October and again a false commitment was made by your representative by saying the car will be deliver within 1st week of October which will be closing on Oct 3rd. And today is October 6 and every day both Indus motor and your dealer Toyota Walton motor are cheating, misbehaving and giving wrong commitment.
I am very surprise how an organization like Toyota is behaving their new converted customer in such a manner that he should be revisit his decision. You must identify the culprit people who are misleading the customers and giving vague picture about Toyota.
I have a question why they are booking over and above from their production capacity and why their help line people are cheating / misleading customers by giving false commitment and lame excuses.
I am requesting to TOYOTA MOTOR CORPORATION JAPAN as a last resort to instruct the INDUS MOTOR to delivery my vehicle on immediate basis and reimburse equal to bank mark up rate for the days over and above other wise I have a right to sue in the court of law.

Best regards

M. Afzal Butt
0092 321 6336000
[email protected]