I have bought new toyota innova on December 2008 the vehicle was good upto 50, 000 klmts, after that i got shock obeser problem in back wheel, so i nearly went 7 - 8 times to Koyembedu toyota showroom but they use to tell every time its working fine, since the mechanic who test the vehicel properly but when we use to travel in highways every time it will hit down get noice will around when you drive speed brake, i do no what is the problem with toyota since i have warranty till 100000kmts they are not willing change the shokobser.

I was a proud owner of a toyota innova which I recently bought in April 2010. Unfortunately i had met with an accident in which the impact was so bad that my car's chasis were bent and my wife was injured in this accident but the airbag failed to deploy. I had to send the car to UMW Toyota head office Malaysia for investigation for " why my airbag didn't deploy?". My experience with their head office has been the biggest NIGHTMARE of my life. THey don't answer e-mails in time, they don not reply our calls and they do not even give us our investigation report. It took me almost 1 month after putting so much preasure on them to recieve my report. Their so called customer service managers Mr.Edmond Lim and Mr. Ramesh do not give any service at all to their customers. I REGRET owning a TOYOTA.