My wife had a toyota rav 4 and the lease is up next month. This was the 2nd Rav4 she leased from them. They were not willing to work with us at all on getting a new toyota. We are over the mils and they would not do anything for us. We also have some damage that we would like to get fixed ahead of time. They refuse to send anyone to look at the car. I do not want toyota to fix it, because i know they will charge us more. Also, myself, my wife, and my father in law have all called their leasing customer srvice dept. Thay are the rudest people i have ever dealt with. You would think in these times, they would be nice to pewople. Their comercial about customer loyalty is total BS!!. I will never lease or buy another toyota again. We are actually getting a mazda instead. They are so much nicer to deal with.